Operations Manager

Tianjin - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Company:

Marsh

Description:

We are seeking a talented individual to join our Operations team. This role will be based inTianjin.

We will count on you to:

Lead motivate and manage the operations team to achieve performance targets and maintain high standards of productivity and quality.

Provide operation support to business teams in the area of Placement Policy Servicing and Fiduciary (Billing Accrual Reconciliation Collection and etc.).

Perform operation activities according toSOP (Standard Operation Procedure) and ensure SLA (Service Level Agreement) requirements are met.

Operation activities include checking supporting documents entering data in systems generating slips reviewing policy documents filing documents communicating with brokers / insurance companies to collect and clarify information and etc.

Adhere to compliance requirements and other company policies.

Monitor team performance provide coaching feedback and conduct regular performance reviews.

Manage resource allocation including staffing schedules and workload distribution

领导激励并管理运营团队实现绩效目标保持效率和质量标准

向业务团队提供涉及保险排分保单服务和营收记录与收款营收开单记录预提记录对帐和收款等相关的运营支持

根据SOP标准操作流程进行运营操作并确保其符合SLA服务水平协议所规定的要求

运营操作的内容包含检查支持文件在系统中进行数据录入生成单据审阅保单文件文件归档与经纪人/保险公司沟通以收集或澄清信息等

遵守合规要求与公司的各项政策制度

监督团队绩效提供指导反馈并定期进行绩效评估

管理资源分配包括人员排班及工作分配

What you need to have:

Bachelor degree

English level: CET 6 certificate is preferred

Working experience in insurance industry in the area of servicing or operations is highly preferred

Working experience of operation management support - staff training and coaching reporting and data analysis - is preferred

Experienced in team management and staff coaching

Details focused good at data analysis with excel

Good communicator collaborator and problem solver.

Team player independent thinker

Able to work under pressure

大学本科

英语水平具有CET 6证书者优先

高度重视拥有保险行业服务或运营领域的工作经验

优先考虑具有运营管理支持类工作经验员工培训与支持报告制作与数据分析的候选者

有员工带教或团队管理经验的候选者

注重细节擅长使用Excel进行数据分析

良好的沟通者合作者和问题解决者

团队合作精神独立思考能力

能够在压力下工作

Why join our team:

We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable the recruitment process Marsh McLennan does not restrict a position to a particular gender does not inquire or investigate the marital or maternal status of female candidates does not impose any limitations on marriage or childbirth does not use marital or maternal status of a condition for hiring and does not raise the qualification standard for female candidates. When you apply for a position with us we must obtain Personal Data which is any data that can directly or indirectly lead to the identification of a specific individual such as your name contact information employment history education information work skills and licensure and certifications (if applicable). We also collect any other information you have provided in your CV covering letter application form or during an interview (if applicable). Marsh McLennan limits the Personal Data that it collects to that which is relevant and proportionate for the intended purpose. Where necessary and permitted or required by law we may collect Personal Data deemed sensitive under applicable law (for example ethnicity fitness to work or criminal convictions information). Marsh McLennan collects Personal Data directly from you and depending on the circumstances and the type of role applied for recruitment agencies background check providers your named referees and occupational health providers. Marsh McLennan retains Personal Data consistent with applicable local law and business practices Please make sure you read through and fully understand our Job Applicant Data Privacy Statement before you submit your application.

Required Experience:

Manager

Company:MarshDescription:We are seeking a talented individual to join our Operations team. This role will be based inTianjin.We will count on you to:Lead motivate and manage the operations team to achieve performance targets and maintain high standards of productivity and quality.Provide operation s...