Product Support Analyst II

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Hi Im Arison Ferreira your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Notwithstanding the requirements below if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment we encourage you to apply!

We are looking for a Product Support Analyst II who will:

Provide high-volume inbound phone support to external customers (Merchants Resellers ISOs)
Handle approximately 30 calls and/or support tickets per day
Support financial sales and payment processing inquiries including transactions funding billing and ACH
Research document and resolve customer issues escalating when necessary
Create and manage support tickets and follow up until resolution
Provide basic Level 1 technical support and coordinate with internal teams
Meet established performance productivity and quality standards
Contract under the CLT model

Is this opportunity right for you We are looking for candidates who have:

Proven experience in phone-based customer support preferably in financial services or payment processing
Ability to manage high call and ticket volumes in a fast-paced environment
Knowledge of transactions billing ACH and payment workflows
Strong communication problem-solving and customer service skills
Experience using CRM systems and support tools
A customer-focused mindset with attention to detail and accuracy

Perks & Benefits

Sulamerica Health
Sulamerica Dental
Vidalink
Food/Meal Voucher
Child Care Assistance
Day off: on birthday
Gympass
Language assistance
Digital course platform
Volunteer time off: 2 days a year

Location(s):

Brazil Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.

Required Experience:

Hi Im Arison Ferreira your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.Notwithstanding the requirements below if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment we encourag...