Training and System Specialist

THIS IS A NEW ASSEMBLEDEXAMINATION. The eligible list resulting from thisexamination will cancel any existing list and may last approximately one yearbut can be extended.

Supplemental Questionnaire: A properly completedSupplemental Questionnaire must be submitted with each and Supplemental Questionnaires must be in the possession of theHuman Resource Services Department by 5:00 p.m. on the Last Day forFiling. Failure to submit the Application or Supplemental Questionnairewill result in disqualification.

Applications and Supplemental Questionnaireswill only be accepted online.

Our Mission: Be the East Bays premier learning center that promotes individual and organizational excellence through innovative learning and development.

Our Vision: Transforming lives through innovative learning.

Our goals include supporting the countys mission to enrich the lives of county residents through visionary policies and accessible responsive and effective services. The Training & Education Center serves both public and private individuals and organizations.

For more information about the position please click:Training and System Specialist

Education:

Possession of a Bachelors Degree from an accredited college or university in business administration communication education computer science or a related field with emphasis in instructional design organizational behavior organizational psychology psychology adult behavior or other related concentrations.

AND

Experience:

The equivalent of three (3) years experience performing client services including the coordination and support of training programs/services within a medium to large size organization analyzing client needs providing consulting and project management on computer software applications including at least one (1) year of experience providing client services in administering a Learning Management System or related systems (e.g. TrainingPartner SumTotal SABA Blackboard Plateau Cornerstone etc.) that track data and produce reports.

Substitution:

Possession of a Masters degree may substitute the required work experience on a year-for-year basis.

NOTE:The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Advanced computer systems and applications; spreadsheet and database applications and on-line information tracking systems.
• Training administration software.
• MS Word PowerPoint Excel Outlook Visio (intermediate/advanced level) and Adobe Software suite.
• Strong problem solving techniques while troubleshooting system issues and resolving technical problems.
• Project planning and management.
• Principles of organization resource and records management techniques.
• Effective customer service methods that is responsive to customers.
• Strong presentation and delivery techniques.

Ability to:

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures processes requirements or cultures.
• Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty.
• Work effectively and cooperatively with others; establish and maintain good working relationships.
• Make sound judgments and appropriate recommendations.
• Organize prioritize and work efficiently under pressure with changing priorities and deadlines.
• Gather analyze data and think critically while synthesizing data.
• Train to a diverse population with varying levels of technical expertise.
• Grasps the needs of the operational organization and apply/communicate the various requests received from the field to management.
• Manage projects involving diverse stakeholders.

THEEXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1. A review of applicants application to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process.
2. A review of candidates Supplemental Questionnaire to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.
3. An oral interview which will be weighted as 100 % of the candidates final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THISEXAMINATION.

We reserve the right to make changes to the announced examinationcomponents.

AlamedaCounty utilizes a Civil Service Selection System founded on merit. Such asystem is competitive and based on broad recruitment efforts and equalopportunity for qualified applicants to test in an examination process designedto determine the qualifications fitness and ability of competitors to performduties of the vacant position. Many of our recruitments are targeted andspecific to the needs of a current vacant position in which case the eligiblelist may be exclusively used for that current vacant position. Otherrecruitments may be more broadly used for both current and future vacancies orfor other alternate jobs with comparable scopes of work. To learn more aboutour recruitment and selection process please visit the What You Need to Knowsection of our website.

Applicants will be informed via email with reasonablenotice in advance of any examination process which will require theirattendance. The following dates aretentativeand subject to changebased on the needs of the Agency.

WERESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTIONPLAN

Alameda County and the HumanResource Services Department will make reasonable efforts in the examinationand/or selection process to accommodate qualified individuals with disabilitiesand/or medical conditions in accordance/compliance with the State FairEmployment and Housing Act (FEHA) Federal Americans with Disabilities Act(ADA) Alameda Countys Reasonable Accommodation Policy and applicable request accommodation due to a disability/medical condition during this orother phases of the examination/selection process please contact the assignedHuman Resources Representative listed on the job announcementbefore the last date of filing.Alameda County requires applicants to provide supporting documentation tosubstantiate a request for reasonable order to qualify for areasonable accommodation applicants must have a disability/medical conditionpursuant to the ADA FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures pleasevisit our website .

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical HMO & PPO Plans
• Dental HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance Critical Illness Long-Term Care Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness Incentive Based Programs Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks cell phone etc.)
• Child Care Resources
• 1stUnited Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.

Allnotices related to County recruitments for which you have applied will besent/delivered via email. Please add@ @ and accepted addresses to any emailblocking or spam filtering program you may use. If you do not do this youremail blocking or spam filtering program may block receipt of the noticesregarding your application for recruitments. You are also strongly advised toregularly log into your County of Alameda online application account to checkfor notices that may have been sent to you. All email notices that will be sentto you will also be kept in your personal online application account. You willbe able to view all of your notices in your online application account byclicking on the My applications button on the Current Job Openingspage.

Pleasetake the steps recommended above to ensure you do not miss any notices about arecruitment for which you have applied. The County of Alameda is notresponsible for notices that are not read received or accessed by anyapplicant for a County recruitment.

NOTE:All notices are generated through an automated email notification to the email boxesandare routed to unmonitoredmailboxes. If you have questions please go to our website at.You may also contact the Human Resources Analyst listed on the job announcementfor the recruitment for which you have applied.

AngelicaCuevas Human Resources Analyst

HumanResource Services County of Alameda

DISASTER SERVICE WORKER

AllAlameda County employees are designated Disaster Service Workers through stateand local law. Employment with the County requires the affirmation of aloyalty oath to this effect. Employees are required to report to work asordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

AlamedaCounty has a diverse workforce that is representative of the communities weserve and is proud to be an equal opportunity employer. All aspects ofemployment are based on merit competence performance and business County does not discriminate in employment on the basis of racecolor religion sex (including pregnancy and gender identity) nationalorigin political affiliation sexual orientation marital status disabilitygenetic information age membership in an employee organization retaliationparental status military service or other non-merit factors protected underfederal state and local law. Alameda County celebrates diversity and iscommitted to creating an inclusive and welcoming workplace environment.