Product Designer Agent Enablement

About the opportunity

Please Note:

• For ease of assessment please include a portfolio alongside your CV in English when applying.
• We accept portfolios in multiple formats (PDF website or online portfolio platform).
• This is a mandatory requirement.

We are seeking a Product Designer with experience designing internal tools and systems to join N26s UX Team and help shape the end-to-end experience of our internal this role your mission will be to deeply understand the workflows challenges and goals of our employees across departments and design thoughtful effective experiences that support them in doing their best work.

About the Assistance Team

As the Product Designer for the Assistance segment you will play a key role in elevating the experience of our internal users and operational teams. Your focus will be on understanding their workflows and challenges to design internal tools dashboards and process interfaces that streamline their day-to-day tasks boost operational efficiency and enhance overall discovery to delivery youll collaborate closely with product managers engineers operations leads and internal stakeholders to co-create exceptional user experiences across different internal tools navigating through particularities and constraints.

Your work will have a direct impact on key metrics for Operational Efficiency shaping the future of the user experiences for our internal teams. You will report to the Product Design Manager within the Assistances Segment.

In this role you will:

• Drive the end to end design process for internal tools: Take responsibility for the entire design process from initial research with internal users ideation conceptualisation and design to testing and validation with operational teams.
• Define problems based on internal user insights and operational feedback: Work together with other UXers data analysts product managers engineers and operations leads to turn insights from frontline teams into design opportunities that improve their daily work.
• Design for efficiency and effectiveness: Create solutions that prioritize usability speed and functionality for power users who spend hours daily in these systems while still maintaining consistency and an enjoyable experience.
• Contribute to design excellence and consistency: Advocate for and nurture our NXD (N26 Experience Design) Design System adapting it for internal tool use cases where necessary.
• Balance competing priorities: Navigate the tension between comprehensive feature requests from internal stakeholders technical constraints and delivering solutions that genuinely improve operational workflows.

What you need to be successful:

• You have 3 years of experience designing digital products with significant focus on internal platforms enterprise systems B2B Tools or operational workflows (e.g CRM systems operational interfaces or internal dashboards).
• A user centered mindset with a passion for solving practical often messy real world problems that involve system constraints legacy infrastructure and complex user workflows.
• Strong UX skills especially around flow design systems thinking and cross-touchpoint experiences.
• You have proven experience conducting user research with internal stakeholders (operational teams support agents business users) and translating findings into actionable design solutions.
• Demonstrated understanding of how design can drive operational efficiency and solve internal process challenges.
• Experience designing user experiences that incorporate or leverage AI driven functionalities.
• Ability to work collaboratively with non - design audiences and communicate design rationale clearly.

Nice to have

• Experience designing internal tools in complex operational or regulated environments (e.g. fintech healthcare logistics).
• Deep understanding of business operations customer support processes or agent facing systems (e.g. Zendesk Salesforce Service Cloud internal CRM platforms).
• Understanding of how AI and automation can augment internal team capabilities (e.g. case routing intelligent suggestions automated workflows).

Whats in it for you:

• Accelerate your career growth by joining one of Europes most talked about disruptors .
• Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.

Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500-strong team of more than 80 nationalities.

Sounds good Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .

Visit our website to learn more about Diversity Equity & Inclusion at N26.