HSI Ops Specialist, High Severity Incidents
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Job Location:
Nashville, IN - USA
Yearly Salary:
$ 31200 - 64300
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Risk Ops Specialist for High Severity Incidents (HSI) you will support the delivery of empathetic experiences for internal and external stakeholders following this role you will analyze incidents support accountability processes and contribute insights to help improve safety programs.
You will be part of a rapid response coordination program that ensures timely and thorough management of high-severity incidents affecting Last Mile drivers customers and community members. Working with the HSI team you will help investigate and respond to sensitive situations with professionalism and care supporting communication processes across multiple stakeholders.
Key job responsibilities
Key job responsibilities
Adheres to Standard Operating Procedures (SOPs) for case handling while leveraging multiple Amazon tools to complete complicated high-judgement investigations and decision-making
Evaluates root cause and performing data analysis to identify opportunities for process improvement
Escalates trends in issues or pain points occurring within the process
Builds collaborative relationships with Operations Managers and Risk Managers to gain alignment on changes surface pain points and solve key problems; balances impact of added scope and operational capacity
Implements and Oversees ongoing projects related to SOP improvements training efforts and tech implementation
Presents operational call-outs to leadership during business reviews
Manages ongoing process improvement projects as outlined by stakeholders managers or self-identified initiatives
Supports mentors and motivates team as a trusted business partner
Monitors safety quality productivity and customer expectations
Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful
Thinks Big across the Last Mile space delivering holistic scalable solutions
Must be able to work a schedule that includes a Sunday or a Saturday
A day in the life
A day in the life
On any given day the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers leaders and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings manage projects with some ambiguity and provide routine communication across the organization.
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 2 years of Amazon (blue badge/FTE) experience or Bachelors degree in management business administration economics engineering marketing
- Skilled in SalesForce or equivalent case management software
- Ability to multi-task with efficiency and quality
- 1 years of performance metrics process improvement or lean techniques experience
- Experience in Safety Risk Management or investigations with a proven track record of critical thinking ability.
- 2 years work experience involving DSPs DAs and/or Last Mile Operations.
- Proficiency in intermediate/expert functions of Excel
- 2 Years Experience using Salesforce
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31200/year in our lowest geographic market up to $64300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You will be part of a rapid response coordination program that ensures timely and thorough management of high-severity incidents affecting Last Mile drivers customers and community members. Working with the HSI team you will help investigate and respond to sensitive situations with professionalism and care supporting communication processes across multiple stakeholders.
Key job responsibilities
Key job responsibilities
Adheres to Standard Operating Procedures (SOPs) for case handling while leveraging multiple Amazon tools to complete complicated high-judgement investigations and decision-making
Evaluates root cause and performing data analysis to identify opportunities for process improvement
Escalates trends in issues or pain points occurring within the process
Builds collaborative relationships with Operations Managers and Risk Managers to gain alignment on changes surface pain points and solve key problems; balances impact of added scope and operational capacity
Implements and Oversees ongoing projects related to SOP improvements training efforts and tech implementation
Presents operational call-outs to leadership during business reviews
Manages ongoing process improvement projects as outlined by stakeholders managers or self-identified initiatives
Supports mentors and motivates team as a trusted business partner
Monitors safety quality productivity and customer expectations
Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful
Thinks Big across the Last Mile space delivering holistic scalable solutions
Must be able to work a schedule that includes a Sunday or a Saturday
A day in the life
A day in the life
On any given day the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers leaders and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings manage projects with some ambiguity and provide routine communication across the organization.
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 2 years of Amazon (blue badge/FTE) experience or Bachelors degree in management business administration economics engineering marketing
- Skilled in SalesForce or equivalent case management software
- Ability to multi-task with efficiency and quality
- 1 years of performance metrics process improvement or lean techniques experience
- Experience in Safety Risk Management or investigations with a proven track record of critical thinking ability.
- 2 years work experience involving DSPs DAs and/or Last Mile Operations.
- Proficiency in intermediate/expert functions of Excel
- 2 Years Experience using Salesforce
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31200/year in our lowest geographic market up to $64300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Key Skills
- Experience Working With Students
- Classroom Management
- Algebra
- Behavior Management
- Classroom Experience
- Lesson Planning
- Math
- Special Education
- Calculus
- Teaching
- Geometry
- Cordova
About Company
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