IT Site Support Engineer I
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
What You Will Be A Part Of
When you are part of Thermo Fisher Scientific youll do challenging work and be part of a team that values performance quality and innovation. As part of a successful growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world.
Position Description
- Corporate Infrastructure and Security Site Support role
Qualifications
- Associates Degree preferred but combination of experience and education considered
- ITIL certification preferred
Roles & Responsibilities
- Provide in-house support for End Users.
- IMAC Support
- As directed by manager senior team member or lead
- Provide resolutions for users for Corporate applications and hardware
- Support resolutions for business group applications Incident and Request Queue management - Ticket creation/Categorization/Prioritization
- Ticket escalation to respective Support Group
Minimum Requirements
- 1 - 3 years experience in Desktop support.
- Understanding of client/server networks protocols common Internet services
Desired Skills
- Basic communication skills written and verbal communication and customer management experience
- Knowledge on operations/service delivery
- Basic Customer service skills
- Basic understanding of Computers and Trouble shooting skills required.
- Ability to work in a team
- Basic interpersonal and communication skills
- Ability to interact and work with vendors and escort them around a facility.
Mandatory & Technical Skills
- Ability to troubleshoot diagnose and resolve issues on PCs and 3rd party applications supported by Corporate Infrastructure and Security
- Ability to follow KB articles to troubleshoot diagnose and resolve or hand off to higher tiered support issues with network connectivity such as VPN or wireless connectivity Active Directory security incidents and business applications.
- Ability to assist in providing smart hands support computer rooms IDFs MDFs and physical equipment such as servers switches routers printers.
- PC / Laptop installation configuration(imaging) and Break fix
- IMAC Request fulfilment
- Printer/Scanners installation configuration and Break fix
- Phone & Mobile devices installation configuration and break fix.
- Level 2 support for PC Printer Scanner Phone (Remotely unresolvable by Service Desk)
- Software installation at PC level.
- Read Write and Speak local language.
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
