About the Role:

Grade Level (for internal use):

The Team: The Service Delivery team is responsible for ensuring that the EDM Hosted Service is delivered to clients efficiently and effectively. This team typically focuses on managing client relationships coordinating service operations and resolving any issues that many arise. They work collaboratively to meet clients needs maintain quality standards and drive continuous improvement in service offerings. Overall the service delivery team plays a crucial role in enhancing client satisfaction.

Responsibilities:

• Responsible and accountable for Client Communication in Day-to-Day operational delivery including Change/Technology/Product/Support requests across multiple clients with a strong emphasis on technical solutions.
• Responsible for understanding agreeing and managing Client priorities while effectively feeding into relevant internal processes in an accurate and timely manner ensuring technical alignment.
• Drive and facilitate internal collaboration to establish proactive Service Improvement initiatives Client Action Plans Root Cause Analysis (RCA) and post-mortem reviews for Incidents or Service Level Agreement breaches focusing on technical aspects.
• Host regular reviews with Clients to provide updates on current technical activities and operating results ensuring transparency and alignment with client expectations.
• Proactively monitor and act against key metrics for measuring the success of technical delivery ensuring that all technical services meet established benchmarks.
• Facilitate and act as a gatekeeper for Client Environments ensuring optimal performance and availability.
• Accountable for the maintenance of Client Implementation documentation ensuring that all technical documentation is accurate and up-to-date.
• Responsible for maintaining external vendor relationships related to Client integrations ensuring technical compatibility and performance.
• Contribute to continuous improvement and operational excellence within the technical team and the wider organization.

What Were Looking for:

Business Competencies

Education and experience

- Experience working in a high-pressure client facing role

- Experience in building relationships to gain buy in at all levels across an organization

- Experience project managing or coordinating technology and business delivery

- Experience of working with Asset Management or Data Technology in Support Business Analysis Project Management or Scrum Master Role

- Direct experience of EDM thinkFolio or WSO would be an advantage

- University Degree or equivalent

Commercial awareness

- An interest in the financial world and technology associated with it

Management requirements

- Time management and organizational skills

- Ability to prioritize activities by managing a constantly evolving plan measured against client requirements

Personal competencies

Personal impact

- Proven ability to think critically and comfortable challenging the status quo for better results

- Organized able to multi-task and have positive attitude to achieve deadlines

- Self-starter with an attention to detail

- Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients

- Self-motivated; able to work independently with minimal supervision

Communication

- Good presentations skills (preparation and delivery)

- Excellent oral and written communication skills

Teamwork

Team Player and able to interact with Product Operations Delivery and technical teams in a professional manner.

• A team player who is comfortable working at all levels of the business and with external clients
• Proven ability to work individually and in a team environment which spans multiple geographical regions.

** Please Note: This role requires you to be comfortable working in UK hours

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.