Patient Voices, Senior Manager Thyroid Eye Disease (TED)

Career Category

Job Description

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Voices Senior Manager Thyroid Eye Disease (TED)

What you will do

Lets do this. Lets change the world. At Amgen we dont just treat patients we partner with them. The Patient Voices Senior Manager for Thyroid Eye Disease (TED) will serve as the companys lead for connecting the lived experiences of TED patients and caregivers to our strategies and programs. This individual will identify opportunities to listen to learn from and amplify the voices of those living with TED ensuring their perspectives inform decisions and shape approaches across medical access communications and commercial functions.

In this capacity the role will lead initiatives that authentically connect patients and caregivers to Amgens mission from early insights and co-creation through storytelling and employee engagement. The position will strengthen Amgens reputation as a trusted partner to patients and advocacy organizations by advancing strategic programs that educate empower and embed the patient voice throughout the product lifecycle. This role reports to the TED Advocacy Relations Director and is remotely based.

Key Responsibilities

• Create meaningful engagement opportunities for patients and caregivers to share their stories and lived experiences across Amgen fostering authentic connection to the companys mission and deepening employee understanding of the patient journey.
• Identify and develop opportunities to engage patients living with Thyroid Eye Disease (TED) and their caregivers through listening sessions narrative interviews advisory boards and community partnerships.
• Recruit onboard and contract patients and caregivers aligned with cross-functional goals and in partnership with brand legal regulatory medical and compliance teams and oversee the creation of high-quality compliant story assets (video audio photography written narratives).
• Develop and maintain standardized processes and governance frameworks for patient recruitment contracting and consent management to ensure ethical compliant engagement
• Collaborate with Medical Access Commercial and Communications teams to embed the patient voice into disease education access initiatives and communication strategies.
• Partner with Communications on external patient engagement opportunities including media interviews and filming initiatives aligned with Amgens product and corporate communications objectives.
• Ensure diverse and representative patient voices are included across all engagements reflecting real-world experiences across backgrounds geographies and disease stages.
• Serve as a trusted liaison and steward of patient experiences ensuring stories are respectfully represented and thoughtfully used to educate inspire and inform.
• Host and coordinate patient participation in employee engagement experiences (e.g. Mission Week Mission Moments townhalls sales meetings etc.) that inspire empathy connection and reinforce Amgens patient-first culture.
• Translate patient and caregiver insights into actionable strategies that inform cross-functional decisions advancing patient-centered approaches across the product lifecycle.
• Define and implement KPIs to measure the reach resonance and business impact of patient storytelling initiatives including their influence on culture communications and strategic decision-making.

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of advocacy policy marketing or medical experience

Or

Masters degree and 6 years of advocacy policy marketing or medical experience

Or

Bachelors degree and 8 years of advocacy policy marketing or medical experience

Or

Associates degree and 10 years of advocacy policy marketing or medical experience

Or

High school diploma / GED and 12 years of advocacy policy marketing or medical experience

Preferred Qualifications:

• 5 years of experience working with patient advocacy organizations or patient engagement teams preferably in the pharmaceutical or biotechnology sector.
• 3 years of experience working for global pharmaceutical companies as a liaison with patient advocacy groups and/or professional associations.
• Sensitivity to diverse groups of people both internal and external with the ability to manage many different opinions and perspectives including tolerance for ambiguity.
• Demonstrated reputation internally and externally as a well-respected dynamic team-player.
• Experience leading advocacy efforts in rare or chronic disease areas.
• Expertise in patient engagement including storytelling recruitment compliance-sensitive onboarding and story asset production.
• Understanding of the role patient perspectives play in shaping health policy access and clinical trial awareness.
• Strong project management skills with demonstrated success managing budgets and timelines across multiple stakeholders.
• Skilled at translating complex health topics into compelling patient-centered narratives.
• Deeply empathetic values-driven individual with a passion for improving patient lives through purposeful engagement and advocacy.
• Demonstrated understanding of key external and internal trends affecting patient and consumer engagement; solid understanding and experience in new forms of patient/consumer interactions such as social media and patient online communities.
• Capable of handling shifting priorities in a constantly evolving environment.
• Understands the pharma/biotech business model regulatory process & compliance guidelines.

What you can expect of us

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts
• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models including remote and hybrid work arrangements where possible

Apply now and make a lasting impact with the Amgen team.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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