Salesforce CRM Administrator

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support casesfrom intake and routing through resolution. This role will be the functional administrator for case operations ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.

Responsibilities

Case Intake Routing and Workload Management
- Maintain and manage Email-to-Case intake
- Manage responses email templates case origin and intake validation to ensure data completeness and consistency
- Prevent duplicate and spam case creation
- Maintain Case Assignment Rules Escalation Rules and presence statuses; configure holidays and business hours that drive SLAs.
- Monitor real-time routing identify bottlenecks and rebalance workloads proactively.
- Maintain case statuses fields and lifecycle transitions.

Soft Skills

Process-oriented mindset with strong analytical and problem-solving abilities.
Empathy for end users and customers; passion for frictionless support experiences.
Clear communicator with facilitation skills for workshops training and stakeholder alignment.
Salesforce experience is a plus

Requirements

High School Diploma
1-2 years of Administrator experience in Aerospace or a manufacturing environment

Required Experience:

Unclear Seniority

OverviewWe are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support casesfrom intake and routing through resolution. This role will be the functional administrator for case operations ensuring our support organization is efficient and customer-centric...