Sales Operations & Support Senior Analyst

JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence

AtVertivwedontjusthiretalent - criticaldigital infrastructurewearescalinguptomeetthedemandsofAIdatacentersandnext-gentechnologyandweneedboldhigh-performingindividualslikeYOUtotakeustothenext level.

WhyVertiv

• High-PerformanceCulture:Weempoweryoutothinkbigexecutewith excellenceanddeliverimpact.Ourperformance-drivenmindsetrewardsthose whochallengethestatusquo50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
• LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitlesitsaboutaccountabilitytrustandownership. Ourleadersengageanddrivewithcollaborationinnovationandcustomer-centricthinkingsettingthefoundationfor anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
• APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployees uniquestrengthsandperspectivesarevalued.Yourvoicemattersyourgrowthis prioritized and your success is celebrated.

Brief Job Description:

The position requires you to support the region sales activities and contribute to smoothing and improving the sales process. The main responsibilities of this role are sales support creating quotes using the Vertiv configurator (C1) credit checking CRM (Oracle) management preparing POs for order processing and sales performance reporting. As an integral part of the Sales Organization you will be required to engage with your sales colleagues Application Engineers and customers. You will gather information create and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process.

Job Responsibilities

• Enter the leads into the CRM and update them through the various stages of the sales process.
• Create customer accounts in CRM.
• Maintain CRM and Oracle customer data.
• Understand the customer requirements.
• Create quotes in C1 for and together with field sales for LOB products including service customized products (ETO) project services delivery and commissioning.
• Collect and prepare the documentation for tenders and coordinate with the different company functions including Legal and Finance.
• Interact with public tender portals to identify leads;
• Create quotes for large projects;
• Work with the Sales teams to create and update frame agreements and OEM contracts;
• Submit quotes to field sales and customer in a timely manner;
• Raise Special Price Requests (SPR) in sync with field sales price positioning.
• Liaise by phone and email with customers suppliers and field sales.
• Become fully conversant with customers suppliers and field sales on LOB products and the Vertiv sales process.
• Continues improvement initiatives on the process.

Job Qualifications:

• Personality oriented towards working in a team setting and supporting your colleagues;
• 3-5 years of relevant experience.
• Previous experience within a client/team co-ordination role;
• Strong focus on customer satisfaction and long-term customer relation building;
• Excellent organizational and time management skills;
• Commercially astute with good negotiation skills;
• Highly competent user of Microsoft 360 suite incl. Excel PowerPoint Word and Outlook
• Highly skilled in using Configure One (C1) and Oracle CRM;
• Solid analytical skills and excel capabilities;
• Self-motivated and capable of operating with various departments and personnel in stressful
  situations;
• Flexible attitude to activities outside specific job function;
• Ability to operate autonomously or as a team member self-disciplined;
• Customer orientated;
• Language Skills: English

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: . . Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example