Technical Support Analyst

Oxford - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Technical Support Analyst

Oxford

Permanent

About our team...

Airbus Helicopters is the worlds largest helicopter manufacturer and the companys site at Oxford Airport is Britains civil helicopter hub.

AHUK offers considerable experience in helicopter sales bespoke completions maintenance and spares support. Its in-house engineering capabilities include design customisation installation flight-testing and certification as well as technical support maintenance training and the supply of spares for civil and military applications.

AHUK is the MoDs chosen provider of helicopters and maintenance for its Defence Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey).

Description/Overall purpose of the Job

To undertake technical activities concerning the installation and support of computer and related equipment ensuring the smooth running of the companys business with the minimum of disruption.
To act as first line support for all helpdesk requests and incidents

Main responsibilities

Provide first-line technical support to end-users via face-to-face interactions telephone and email.
Install configure and maintain desktop and laptop PCs.
Support and troubleshoot issues related to telephone systems.
Provide support for audio-visual equipment projectors and video conference facilities.
Manage the resolution of IT issues problems service requests and changes using the AHUK Helpdesk tool.
Conduct audits of computers to ensure all software is authorised and licensed.
Maintain an accurate inventory/database of IT hardware and software.
Liaise with third-party IT support companies and vendors as required.
Provide IT support to other AHUK offices as needed.
Perform any other IM or IM Admin related tasks.
Adhere to defined IT standards and procedures.
Purchase Configure install and maintain desktop and laptop PCs
Maintain an inventory/database of IT hardware and software
Liaise with third party IT support Companies and vendors

Knowledge and Skills

Essential

Strong expertise in supporting Windows based PCs and servers
Windows Desktop (Enterprise)
MS Office & MS Products
Google G-Suite
Excellent troubleshooting skills and problem-solving abilities
Basic understanding of network infrastructure (TCP/IP DNS DHCP)
Experience with ticketing systems and ITIL best practices
Ability to provide clear and concise technical support to non-technical users
Strong communication skills both written and verbal
Ability to work independently and as part of a team

Desirable

Windows Server
Firewalls (Checkpoint PALO ALTO)
Active Directory
Basic Networking
Telephony
IT Security
Virtualisation (VMware)
MDM Platforms
Mobile Phone Support (IOS & Android)

Education Qualifications or Training

Essential

A Qualification in IT (A or MCSE)
Experience in a Technical support environment
Able to obtain SC Clearance

Desirable

Computer science related degree
Working knowledge of other IT operating systems (Linux)
Experience working in a secure environment

Additional requirements:

Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. Airbus Helicopters UK will support you with this.
If you have not been a resident for the last 5 consecutive years please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks.
All candidates must possess the current legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visas.

The Reward

In joining the Airbus family you will play a critical part in delivering the most efficienthelicopters for its customers who serve protect save lives and carry passengers in demanding environments. On top of your base salary you will have access to the following benefits below via our Airbus salary sacrifice schemes:

Private Medical Insurance (Bupa) single cover for employees paid by the company
Pension: Employees are auto-enrolled into the Airbus Group UK Retirement Fund. Initially AH contributes 6% employee 4% basic
Share Incentive Plan and ESOP. Annual share schemes at company discretion.
Success Share Discretionary Group bonus scheme (conditions apply)
Bikes to Work (up to 3000) (employee purchase scheme)
Technology ( employee purchase scheme)
Mydrive (employee car purchase scheme)
Den-Plan (employee purchase scheme)
Health-care Cash Scheme
Personal Accident Insurance (employee purchase scheme)
Health Assessments
Travel Insurance
Financial/Legal Advice (eg Will-writing; Lasting Power of Attorney)

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Data Protection

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus Helicopters UK Ltd

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience:

Job Description:Technical Support Analyst OxfordPermanent About our team...Airbus Helicopters is the worlds largest helicopter manufacturer and the companys site at Oxford Airport is Britains civil helicopter hub.AHUK offers considerable experience in helicopter sales bespoke completions maintenance...

Job Description:

Technical Support Analyst

Oxford

Permanent

About our team...

Airbus Helicopters is the worlds largest helicopter manufacturer and the companys site at Oxford Airport is Britains civil helicopter hub.

AHUK is the MoDs chosen provider of helicopters and maintenance for its Defence Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey).

Description/Overall purpose of the Job

To undertake technical activities concerning the installation and support of computer and related equipment ensuring the smooth running of the companys business with the minimum of disruption.
To act as first line support for all helpdesk requests and incidents

Main responsibilities

Provide first-line technical support to end-users via face-to-face interactions telephone and email.
Install configure and maintain desktop and laptop PCs.
Support and troubleshoot issues related to telephone systems.
Provide support for audio-visual equipment projectors and video conference facilities.
Manage the resolution of IT issues problems service requests and changes using the AHUK Helpdesk tool.
Conduct audits of computers to ensure all software is authorised and licensed.
Maintain an accurate inventory/database of IT hardware and software.
Liaise with third-party IT support companies and vendors as required.
Provide IT support to other AHUK offices as needed.
Perform any other IM or IM Admin related tasks.
Adhere to defined IT standards and procedures.
Purchase Configure install and maintain desktop and laptop PCs
Maintain an inventory/database of IT hardware and software
Liaise with third party IT support Companies and vendors

Knowledge and Skills

Essential

Strong expertise in supporting Windows based PCs and servers
Windows Desktop (Enterprise)
MS Office & MS Products
Google G-Suite
Excellent troubleshooting skills and problem-solving abilities
Basic understanding of network infrastructure (TCP/IP DNS DHCP)
Experience with ticketing systems and ITIL best practices
Ability to provide clear and concise technical support to non-technical users
Strong communication skills both written and verbal
Ability to work independently and as part of a team

Desirable

Windows Server
Firewalls (Checkpoint PALO ALTO)
Active Directory
Basic Networking
Telephony
IT Security
Virtualisation (VMware)
MDM Platforms
Mobile Phone Support (IOS & Android)

Education Qualifications or Training

Essential

A Qualification in IT (A or MCSE)
Experience in a Technical support environment
Able to obtain SC Clearance

Desirable

Computer science related degree
Working knowledge of other IT operating systems (Linux)
Experience working in a secure environment

Additional requirements:

Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. Airbus Helicopters UK will support you with this.
If you have not been a resident for the last 5 consecutive years please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks.
All candidates must possess the current legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visas.

The Reward

Private Medical Insurance (Bupa) single cover for employees paid by the company
Pension: Employees are auto-enrolled into the Airbus Group UK Retirement Fund. Initially AH contributes 6% employee 4% basic
Share Incentive Plan and ESOP. Annual share schemes at company discretion.
Success Share Discretionary Group bonus scheme (conditions apply)
Bikes to Work (up to 3000) (employee purchase scheme)
Technology ( employee purchase scheme)
Mydrive (employee car purchase scheme)
Den-Plan (employee purchase scheme)
Health-care Cash Scheme
Personal Accident Insurance (employee purchase scheme)
Health Assessments
Travel Insurance
Financial/Legal Advice (eg Will-writing; Lasting Power of Attorney)

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Data Protection

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus Helicopters UK Ltd

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Digital

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience: