Bowling Supervisor

Angel Of The Winds Casino Resort

Job Location:

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 15 days ago

Vacancies: 1 Vacancy

Job Summary

Starting Wage: $24.00/hr.

Company Standards

At Angel of the Winds the Worlds Friendliest Casino Resort we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming Engaged Accountable Customer Experience and Team. We have a commitment to understand define and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

Oversees and assists all activities of Bowling operations.
Assists Manager in hiring and developing employees in the areas of Core Values customer service hospitality and policies and procedures.
Oversee the daily process to ensure guest satisfaction by consistent delivery of both product quality and service in a prompt and courteous manner.
Maintain procedures for credit control handling of financial transactions security of monies guest security and emergency/safety procedures.
Selects hires trains evaluates disciplines and recommends salary increases for staff.
Inspect Bowling facility and public areas for cleanliness and appearance on a daily basis.
Works in conjunction with the other departments on promotions property needs along with any food and beverage accommodations requested.
Assists the Beverage team with public events held in the adjoining event space when needed.
Conducts staff meetings of operations personnel or confers with subordinate personnel to discuss operation problems or explain procedural changes or practices.
Manages priorities and assignments of the team.
Monitors variances using the most current policies and procedures for the Bowling outlet.
Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed.
Analyzes manages and reports operations financial performance and makes suggestions to improve such findings.
Assists in overseeing team schedules. Ensures adequate coverage.
Ensures compliance with Tribal State Federal regulations.
Ensures control/protection of company assets.
Work nights weekends and holidays as required.
Performs other duties as assigned.

Qualifications

Exceptional guest service skills are required.
Minimum 2 Year in Supervisory or leadership position supervising a team in a guest service environment.
Minimum 2-3 years Bowling Operations experience.
Casino knowledge is preferred.
Knowledgeable in bowling operations and reservation systems.
Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving organizational and time management skills.
Ability to maintain professional courteous and effective working relationships with all levels of the organization and outside business contacts.
Proven intermediate skills in Windows MS Office Programs (Word PowerPoint Excel) and experience with database systems. Ability to prepare reports correspondence charts forms and other information and instructions.
Ability to document and write training manuals to standardize training and support employees.

Certificates Licenses Regulations

Must be able to obtain and maintain a Class A gaming license with the Stillaguamish Tribal Gaming Agency.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.There are no adverse conditions but employee is exposed to tobacco smoke on a regular basis. Requires repetitive movement with the ability to stand and/or walk for an entire shift.

Required Experience:

Manager

Starting Wage: $24.00/hr.Company StandardsAt Angel of the Winds the Worlds Friendliest Casino Resort we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming Engaged Accountable Cus...

Starting Wage: $24.00/hr.

Company Standards

Responsibilities

Oversees and assists all activities of Bowling operations.
Assists Manager in hiring and developing employees in the areas of Core Values customer service hospitality and policies and procedures.
Oversee the daily process to ensure guest satisfaction by consistent delivery of both product quality and service in a prompt and courteous manner.
Maintain procedures for credit control handling of financial transactions security of monies guest security and emergency/safety procedures.
Selects hires trains evaluates disciplines and recommends salary increases for staff.
Inspect Bowling facility and public areas for cleanliness and appearance on a daily basis.
Works in conjunction with the other departments on promotions property needs along with any food and beverage accommodations requested.
Assists the Beverage team with public events held in the adjoining event space when needed.
Conducts staff meetings of operations personnel or confers with subordinate personnel to discuss operation problems or explain procedural changes or practices.
Manages priorities and assignments of the team.
Monitors variances using the most current policies and procedures for the Bowling outlet.
Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed.
Analyzes manages and reports operations financial performance and makes suggestions to improve such findings.
Assists in overseeing team schedules. Ensures adequate coverage.
Ensures compliance with Tribal State Federal regulations.
Ensures control/protection of company assets.
Work nights weekends and holidays as required.
Performs other duties as assigned.

Qualifications

Exceptional guest service skills are required.
Minimum 2 Year in Supervisory or leadership position supervising a team in a guest service environment.
Minimum 2-3 years Bowling Operations experience.
Casino knowledge is preferred.
Knowledgeable in bowling operations and reservation systems.
Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving organizational and time management skills.
Ability to maintain professional courteous and effective working relationships with all levels of the organization and outside business contacts.
Proven intermediate skills in Windows MS Office Programs (Word PowerPoint Excel) and experience with database systems. Ability to prepare reports correspondence charts forms and other information and instructions.
Ability to document and write training manuals to standardize training and support employees.

Certificates Licenses Regulations