Manager, Creative Design

London - UK

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Welcome to the video first world

From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.

Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now.

Meet Synthesia

Were on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Were trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Read stories from happy customers and what 1200 people say on G2.

In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.

About the role

The Services Lead for Digital and Multimedia Instructional Design will lead the service delivery for our creative and educational technology offerings ensuring that our clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions digital design projects and visual communication content making sure they leverage our full suite of services for maximum impact. The Services Lead will be the key connector between clients and internal teams advocating for client needs and driving the success of projects from inception to completion.

What youll be doing

Client Relationship Management:Serve as the primary point of contact for AEs/CSMs and clients understanding their needs and ensuring their satisfaction.
Service Delivery Management:Oversee the execution of service delivery ensuring that projects meet client expectations and are delivered on time and within budget.
Project Coordination:Work with the Design Lead and Design Producer to coordinate project timelines resources deliverables ensuring alignment with client goals.
Performance Monitoring:Track projects progress manage KPIs and use data to drive continuous improvement in service delivery.
Process Improvement:Develop and refine service delivery methodologies to enhance efficiency quality and client satisfaction.

Wed love to hear from you if you have

Bachelors degree in Business or a related field. Advanced degrees or relevant certifications in project management or service management are a plus.
Proven experience in managing service. Experience in leading cross-functional teams and managing complex projects is essential.
Strong strategic thinking abilities with the capacity to translate client needs into actionable plans. Experience in using data and feedback to drive continuous service improvement and content effectiveness.
Excellent project management skills with a track record of leading projects that meet or exceed client expectations. Proficiency in project management tools and CRM systems is required particularly Salesforce.
Outstanding interpersonal and communication skills with the ability to engage with clients and internal teams at all levels. Experience in crafting and delivering content using various multimedia formats is highly desirable.
Ability to thrive in a fast-paced dynamic environment and adapt to changing client needs and business priorities.

This role is ideal for a motivated and experienced service lead who is eager to play a pivotal role in delivering exceptional client experiences.

At Synthesia we expect everyone to

Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun

You can read more about this in ourpublic Notion page.

Benefits

In addition to being a part of a great team working in a fun and innovative environment we offer...

A hybrid setting where you can work from our London office in Regents place.
A competitive salary stock options in our fast-growing Series D start-up.
Paid parental leave entitling primary caregivers to 16 weeks of full pay and secondary 5 weeks of full pay
25 days of annual leave public holidays in the country where you are based.
Cycle to work scheme (London).
Regular socials.
Private Medical Insurance (Medical History Disregarded basis) including mental health support dental & vision cashback and gym discounts. (UK)
A generous referral scheme.
Pension contribution/salary sacrifice.
Work from home set up.
A huge opportunity for career growth as youll help shape a market-defining product.

Required Experience:

Manager

Welcome to the video first worldFrom your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.Despite the c...