Ford Service Advisor
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Job Location:
Greendale, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Haag Ford is seeking a motivated individual to become part of our service team as a Service Advisor/Recall this role you will handle scheduling recalls communicating with customers and ensuring technicians complete necessary recall repairs.
Job Hours: Monday-Friday 7:15 AM - 6 PM
*Job hours may vary depending on the work load of the shop
Responsibilities:
- Handle customer inquiries and complaints relating to the recalls on their vehicles
- Ability to transfer the customers concern into the dealership DMS system
- Relay information from technicians to customers regarding their vehicles
- Address and resolve customer concerns with their vehicles and services provided by the dealership
- Document and update customer records based on interactions
- Develop and maintain relationships with dealership customers
- Create Repair Orders based on open recalls and needed work and communicate that information to the technician.
Qualifications:
- Previous experience in a auto dealer service department is advantageous
- Ability to build and maintain rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Must have a valid drivers license and a clean driving record
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
At Haag Ford we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard a...
