Client Service Specialist (Polish)

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best so we are always in search of the best people to join our ever-growing talented team.

Responsibilities:

Support our clients at all levels.
Answer any questions about how the service works and resolve clients issues promptly via live chat emails and calls.
Assist clients with the KYC procedure.
Provide a tour around the trading platform.
Build client trust and satisfaction through professional support and training.
Be keenly aware of the competitive landscape and understand financial markets.
Collect clients feedback and analyze how clients experience can be improved.
Keep open communication between the departments to resolve any issues.

Requirements:

Proficiency in English - C1 level and Fluent in Polish.
Advanced interpersonal and communication skills.
Ability to listen to clients and your teams needs and find solutions.
Ability to work a flexible shift schedule including nights and weekends (weekend and night shifts are remote).
Excellent communication skills both verbal and written.

What you will get in return:

Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

Generous Time Off: Need a breather Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

Employee Referral Program: Love working here Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

Comprehensive Health & Pension Benefits: From medical insurance to pension plans weve got your back. Plus location-specific benefits and perks!

Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent initiative and alongside one of the most brilliant teams in the industry.

Required Experience:

Responsibilities:

Support our clients at all levels.
Answer any questions about how the service works and resolve clients issues promptly via live chat emails and calls.
Assist clients with the KYC procedure.
Provide a tour around the trading platform.
Build client trust and satisfaction through professional support and training.
Be keenly aware of the competitive landscape and understand financial markets.
Collect clients feedback and analyze how clients experience can be improved.
Keep open communication between the departments to resolve any issues.

Requirements:

Proficiency in English - C1 level and Fluent in Polish.
Advanced interpersonal and communication skills.
Ability to listen to clients and your teams needs and find solutions.
Ability to work a flexible shift schedule including nights and weekends (weekend and night shifts are remote).
Excellent communication skills both verbal and written.

What you will get in return:

Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

Generous Time Off: Need a breather Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

Employee Referral Program: Love working here Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

Comprehensive Health & Pension Benefits: From medical insurance to pension plans weve got your back. Plus location-specific benefits and perks!

Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Required Experience:

Key Skills

Apply Now

About Company

Capital.com

Enjoy online trading like never before. With Capital.com’s app, you can discover investment opportunities on leading financial markets. Access the latest trading insights at the touch of a button, as well as in-depth educational features, comprehensive financial analysis and the day’s ... View more

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