Citrix Administrator
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Posted on:
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Vacancies:
1 Vacancy
Job Summary
Job Title: Desktop Virtualization L2 Engineer
Experience: 35 Years
Location: Navi Mumbai
Work Type: Shift-based (24x7 support)
Education: Bachelors in Computer Science or related field
Job Overview
We are looking for an experienced L2 Engineer to support and manage Desktop Virtualization environments using Accops and Citrix platforms. The role involves troubleshooting user issues working with OEM vendors and ensuring system stability in a 24x7 setup.
Key Responsibilities
- Provide L2-level technical support for desktop and application virtualization platforms (Accops Citrix).
- Troubleshoot user issues including:
oDesktop/application launch failures
oLogin slowness
oWorkspace app issues
oUser profile problems
- Work with OEMs/escalation teams to log cases and assist with complex issue resolution.
- Perform daily health checks. patching and maintain system availability.
- Support and maintain Accops Hyworks and HySecure Citrix XenDesktop environments.
- Manage and update master images and profiling solutions (e.g. FSLogix).
- Handle issues related to Machine Creation Services (MCS) and Provisioning Services (PVS).
- Document and analyze Root Cause Analyses (RCAs) for major incidents.
- Assist in implementation and tracking of ITIL-based incident problem and change management.
- Support infrastructure updates and changes in a 24x7 operational environment.
- Perform configuration and operational support of Windows Servers and basic SQL tasks.
- Maintain knowledge of networking concepts communication ports/flows and basic Linux operations.
Required Skills
- 3 years in Desktop Virtualization support.
- Experience with Citrix Accops MCS/PVS.
- Windows Server Active Directory Group Policies.
- Basic networking and Linux knowledge.
- Strong troubleshooting and communication skills.
Required Experience:
Junior IC
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide ... View more
