Site Reliability Engineer

Red Hat is looking for a Platform Engineer to join its Platform Engineering team! In this role you will help architect implement improve and support the OpenShift-based platform that runs many of Red Hats most important multi-tenant Software-as-a-Service (SaaS) and Managed-service offerings. Using your expertise in SRE principles you will help create an environment where reliability scalability and security come first and are not treated as an afterthought.

In this role you will spend a portion of your time working across teams to define and iterate upon processes for onboarding new managed services at Red Hat and demonstrate good judgment in employing onboarding methods and techniques that can be repeated and iterated upon. You will also contribute to the codebase of command-and-control software that automates the building deployment monitoring and alerting of Red Hat managed services. The remainder will be spent on various other tasks such as diagnosing issues planning documenting and mentoring.

What you will do

• Design write and maintain software (primarily in Python and Golang) that automates the deployment monitoring and maintenance of Red Hat managed services.

• Onboarding of new services onto our OpenShift-based platform

  • Adhering to cloud-native design principles & best practices to ensure reliability scalability and security

  • Contribute to documents like standard operating procedures (SOPs) and playbooks that assist in issue resolution and new-service onboarding.

• Proactively utilize AI-assisted development tools (e.g. GitHub Copilot Cursor Claude Code) for code generation auto-completion and intelligent suggestions to accelerate development cycles and enhance code quality.

• Participate in an Agile Scrum team that scopes prioritizes and allocates work items.

• Participate in an on-call rotation that is responsible for responding to service incidents.
  

What you will bring

• Background writing object-oriented automation software in Python experience with Golang is only plus

• Background administering production cloud-native services preferably containerized and deployed via a container-orchestration system like Kubernetes or OpenShift

• Experience diagnosing service failures and carrying out incident response procedures

• Familiarity with Linux operating system and its configuration

• Ability to effectively work in a globally distributed team

• Understanding of computer networking and protocols including TCP/IP and DNS

• Understanding of computer security and cryptography basics including certificates TLS and credential-storage systems like Vault is a plus

• Familiarity with CI/CD pipeline concepts and systems like Jenkins and Tekton/Argo is a plus

• Familiarity with observability tools like Prometheus and Grafana and how to define metrics that can be used to measure service health and reliability is a plus

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!

Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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