Talent Engagement Manager
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Job Location:
Raleigh, WV - USA
Monthly Salary:
$ 50000 - 55000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Talent Engagement ManagerLocation: Raleigh North Carolina
Reports to: On-Site Manager
Employment Type: Full-Time Onsite
Position Overview:
Join our on-site team supporting a federal government client by driving employee engagement compliance and retention. This role focuses on day-to-day associate supportcoaching attendance and trainingwhile ensuring HR and policy compliance. Youll serve as a trusted presence for employees helping maintain morale performance and adherence to company and federal guidelines.
A successful TEM combines a coachs mindset with a data-driven approach using HR metrics employee feedback and Tracker CRM documentation to make informed people-centered decisions.
Core Objectives:
- Engage and retain: Build meaningful trust-based relationships with associates to reduce attrition and increase satisfaction.
- Support and advocate: Serve as the employees primary advocate and problem solver from onboarding through assignment completion.
- Develop and redeploy: Coach employees on performance and professional growth facilitating redeployment and career advancement where possible.
- Collaborate and communicate: Partner with internal and client leadership to ensure consistent employee experience across sites.
Key Responsibilities:
- Serve as the primary relationship manager for assigned associates post-onboarding maintaining regular communication and documentation through Tracker CRM to track employee conversations feedback and action items.
- Manage the Zoho ticketing system & inbox.
- Proactively identify and resolve employee challenges; own issues through resolution to maintain employee engagement and loyalty.
- Conduct regular employee check-ins to monitor satisfaction gather feedback and recognize milestones (e.g. anniversaries attendance performance excellence).
- Partner with On-Site Manager and client supervisors to ensure employees are prepared for success in each assignment including new hire orientation coaching and performance readiness.
- Utilize client-provided performance data to coach employees issue corrective actions and make recommendations for training redeployment or advancement.
- Collaborate with the On-Site Manager to coordinate employee recognition events and engagement activities that strengthen morale and retention.
- Deliver annual co-employment training with Supervisors; conduct orientation sessions for newly promoted Team Leads and Supervisors.
- Maintain comprehensive documentation of all employee-related interactions in Tracker CRM including performance discussions escalations and development plans.
- Collaborate cross-functionally to identify trends from feedback and engagement data recommending proactive strategies to enhance retention and satisfaction.
Qualifications & Skills:
- Bachelors degree in Human Resources Business Administration or related field preferred.
- 24 years of experience in employee engagement HR or talent management.
- Exceptional relationship-building and communication skills with diverse audiences.
- Strong de-escalation conflict resolution and coaching abilities.
- High level of organization; able to manage multiple employee relationships simultaneously.
- Proficient in Tracker CRM Microsoft Office Suite and virtual communication tools (Teams Zoom).
- Proven ability to balance empathy with accountability maintaining trust while driving performance.
- Experience supporting call center environments government or compliance-driven environments a plus.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
