Facilities Service Center Coordinator
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Job Location:
Lowell, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
General Summary of Position:
This position provides broad based Customer Service support as needed to the Facilities Service Center. Primary duties include responding to all incoming calls and visitors related to facility emergencies maintenance requests and routine inquiries the coordination of employee programs (such as uniforms gas cards cell phones and procurement/business support) as needed to the Facilities Management Department. Miscellaneous office support will include coordinating office activities and support for multiple senior-level managers and other team members within the Facilities Management Department to ensure the smooth operation of facilities business including procurement and accounts payable processing strategic reporting process improvement
Minimum Qualifications (Required):
- Bachelors with 1 year of related business experience
*Will consider candidates with at least two years of college and 5 years of related business experience or HS diploma or GED/equivalent and 7 years of related experience.
In addition candidates must have:
- Experience responding to calls of an urgent nature and providing appropriate guidance and customer service
- Excellent verbal communication skills with experience demonstrating a calm and assertive phone presence with stakeholders
- Strong organizational skills including the ability to coordinate multiple tasks simultaneously and work independently with short deadlines
- Proven ability to understand and follow complex oral and written instructions
- Experience handling confidential materials and information and maintain confidentiality
- Demonstrated competency in Microsoft Suite
Preferred Qualifications:
- Bachelors with 3 years of related business experience.
- Experience responding to calls of an urgent nature and providing appropriate guidance and customer service
- Excellent verbal communication skills with experience demonstrating a calm and assertive phone presence with stakeholders
- Experience in procurement or logistics or similar
- Experience in Facilities Management or similar department
- Experience with a Facilities Workorder system
- One or more years experience in higher education (or similar institutions)
- Experience with accounts payable finance or procurement
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
This is a full-time benefited SEIU union position in grade P15.Salary range is minimum: $54217 with 25th quartile of $61672 and midpoint of $69126.
Initial review of applications will begin immediately and continue until the position is filled. However the position may close when an adequate number of qualified applications is received.
Pleaseinclude a resume andcover letter with your application. Names and contact information of three references will be required during the application process.
Posting updated 11/14/2025.
Required Experience:
IC
Key Skills
- Microsoft Office
- Customer Service
- Organizational skills
- Microsoft Outlook
- Facilities Management
- CMMS
- OSHA
- Maintenance
- Filing
- Administrative Experience
- Property Management
- Contracts
About Company
UMass Lowell, a midsized public research university located north of Boston, offers full- and part-time students bachelor’s, master’s and doctoral degree programs online and on campus.
