WD Technical Analyst

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Collaborates with business and IT teams to gather requirements translate them into technical specifications and deliver effective Workday solutions.

• Provides technical guidance and training to peers and end users on Workday functionality integrations and reporting.

• Builds strong partnerships with internal stakeholders and vendors to ensure aligned priorities and efficient problem resolution.

• Configures tests and deploys Workday enhancements integrations and security updates in alignment with organizational standards.

• Monitors and supports Workday integrations ensuring data accuracy and timely processing across connected systems.

• Provides tier-2/3 support for Workday technical issues resolving incidents within defined SLAs.

• Ensures compliance with data security privacy and regulatory requirements through rigorous testing and governance.

• Develops and maintains technical documentation including system diagrams configuration standards and integration mappings.

• Executes structured testing protocols for all Workday changes to validate performance usability and accuracy prior to release.

• Identifies opportunities to leverage native Workday functionality to reduce reliance on third-party tools and associated costs.

• Supports optimization of licensing and integration costs through system rationalization and effective vendor management.

• Monitors resource usage and performance to ensure efficient allocation of technical support efforts.

• Researches and recommends new Workday features and innovations aligned with business strategy and platform roadmap.

• Partners with business units to design scalable Workday solutions that enable process automation and improved user experience.

• Champions continuous improvement by analyzing system performance identifying gaps and implementing enhancements

• Bachelors degree required or four additional years of experience required in lieu of degree

• Five years IT experience to include three years in senior level engineer analyst or consultant role. Houston Methodist Workday project team member plus two additional years of demonstrated progressive responsibility satisfies all experience requirements

• 3 years of experience in ERP integration

• Experience with Workday Studio EIB Core Connectors and Workday Web Services

• Experience integrating Workday with third-party systems preferred

• N/A

• AWS-CSA - Certified Solution Architect (AWS) OR
• MCAF - Microsoft Certified Azure Fundamentals (Microsoft) OR
• Certified Business Analysis Professional (CBAP)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.