Business Support Manager
Share
Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
The Wholesale Lending Services Real Estate & Collateral Operations Support Manager (VP) is responsible for ensuring efficient daily operations in collateral and real estate support functions. This leader oversees operational consistency performance metrics and change management initiatives with a strong focus on documentation communication and driving a culture of process improvement and data driven insights.
Job responsibilities:
- Provide comprehensive support to the assigned business unit by acting as the primary liaison between departments facilitating smooth daily operations and offering targeted assistance to address immediate business needs.
- Oversee performance metrics monitoring including defining measurements of success communicating threshold breaches and raising book of work requests for data gaps.
- Ensure robust follow-through on issues and escalations facilitating prompt responses to operational challenges.
- Ensure end to end accuracy of process maps and procedures for operational processes
- Supporting change management initiatives and process standardization across support function in a change agent capacity.
- Supporting employee readiness efforts through the development of training schedules materials and working closely with Operations leads and managers.
Develop presentation materials as needed for various stakeholders to communicate operational story.
Required qualifications capabilities and skills:
- 10 years of experience with loan servicing working for a major commercial real estate servicer
- Experience in working with stakeholders related to loan servicing and experience
- Proven track record in leading large-scale process improvements change management and automation initiatives.
- Strong strategic analytical and project management skills.
- Excellent interpersonal and communication abilities.
- Advanced degree or relevant certifications (e.g. Lean Six Sigma PMP) preferred.
- Ability to work independently in a fast-paced and diverse environment with teams from various cultural backgrounds promoting inclusivity and collaboration.
- Ability to travel domestically as required.
- Bachelors degree is preferred
Required Experience:
Manager
Key Skills
- Accounts Reconciliation
- B2C
- C#
- ABB
- Corporate Recruitment
- Art
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
