GTM AI Agent Builder

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

Were looking for a GTM AI Agent Builder to design operationalize and scale the AI and automation foundations that make Gustos revenue engine smarter faster and more human. This role sits at the intersection of Revenue Operations AI systems and GTM strategy shaping how Gustos Sales Marketing and Partner teams work in an AI-native future. Youll translate business problems into intelligent scalable workflows that automate manual work enhance decision-making and accelerate growth.

If you thrive on turning complex systems into elegant measurable solutions and want to define what AI-native selling looks like at scale this is the role for you.

About the Team:

The Revenue Operations team is the connective tissue between strategy systems and execution across Gustos Go-to-Market (GTM) organization. We enable Sales Marketing and Partnerships to operate efficiently make data-informed decisions and deliver exceptional experiences to customers and partners.

As Gusto embraces an AI-first future this team is building the infrastructure workflows and evaluation frameworks that power intelligent high-performing GTM operations. Youll collaborate closely with RevOps Data BizTech and GTM leadership to bring automation and AI to life across our revenue systems and processes.

Heres what youll do day-to-day:

• Strategy & Roadmap: Develop and maintain the comprehensive GTM AI strategy and roadmap. This will encompass technology selection critical business use cases (e.g. sales productivity marketing personalization customer support automation) and change management.
• Execute: Design and deploy AI-driven workflows and agentic systems that automate manual GTM processes and improve sales productivity.
• Drive cross-functional alignment: Partner directly with the CRO RevOps and GTM leaders to identify automation opportunities align on trade-offs and anchor AI investment decisions to measurable business outcomes.
• Performance & Impact: Define and maintain evaluation frameworks that measure prompt reliability latency cost and business impact (e.g. conversion lift time saved)
• Build the data and systems architecture connecting Salesforce GTM tools and Gustos data warehouse to AI-powered insights and workflows.
• Manage model and vendor selection processes and ensure flexibility to test evaluate and scale best-in-class AI tools.
• Drive program management and change adoption ensuring every AI initiative ships with clear ownership training and measurable outcomes.
• Partner cross-functionally to scale reusable automation patterns and guardrails that make AI-enabled operations safe efficient and repeatable across teams.

Heres what were looking for:

• 68 years of experience in Revenue Operations Business Operations or Product ideally within high-growth SaaS or technology companies or 46 years in an earlier-stage AI-focused company.
• Proven track record of designing and scaling operational systems or automation that improved productivity accuracy or revenue outcomes.
• Comfortable experimenting with AI tools agents and automation workflows strong intuition for where AI adds leverage even without deep ML expertise.
• Experience building or integrating across GTM systems (Salesforce Gong Outreach data warehouses) and connecting insights to commercial impact.
• Strong program management and prioritization skills able to balance multiple cross-functional initiatives and drive measurable progress
• Technical background is valued and a plus
• Exceptional communication and stakeholder management skills can translate technical concepts into clear narratives for GTM and exec audiences.
• AI-native mindset: Curious adaptable and excited to shape how AI transforms the future of revenue operations.

Our annual base salary compensation range for this role is $197895 - $230000 in San Francisco & New York and $168420 - $190000 in Denver. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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