Depot Lead

Depot Lead

Reports to: Senior Regional Operations Manager
Location: Bournemouth
Role Type: Full-time Monday - Friday (9am-5pm)

Role Overview

The Depot Operations Lead is responsible for the day-to-day management of depot-based operations including the performance of the workshop team fleet readiness inventory management staff scheduling and health and safety compliance. This role is central to maintaining operational efficiency quality and readiness of assets across the scheme.

Working closely with the Senior Operations Management and the On-Street Operations Lead the Depot Lead ensures that all depot activities align with scheme targets and support service delivery in the field. A key part of this role is to maintain strong responsive communication with the clientproviding accurate data supporting monthly meetings and helping translate operational insights into clear actionable outcomes.

The Depot Lead is expected to lead by example ensuring high standards in team culture performance and safety. This role also plays a pivotal part in process improvement driving consistency identifying inefficiencies and helping to implement new tools or workflows that support both staff and overall scheme success.

Key Responsibilities

Workshop & Depot Management

• Oversee the day-to-day running of the depot including team leadership task delegation and shift management
  
  
• Ensure high productivity within the workshop meeting or exceeding repair and maintenance targets
  
  
• Monitor and manage stock levels ensuring parts and tools are available to meet demand
  
  
• Maintain a clean safe and efficient working environment that meets Beryls standards
  
  

Operational Leadership

• Line-manage depot including mechanics technicians refurb staff and support operatives
  
  
• Directly manage Senior Mechanics assigning daily tasks tracking priorities and holding them accountable for team output and standards
  
  
• Work with Senior Mechanics to delegate workloads monitor repair progress and maintain quality control
  
  
• Lead shift briefings toolbox talks and ongoing development conversations
  
  
• Manage rotas to ensure operational coverage and resource alignment
  
  
• Recruit onboard and mentor team members at all levels
  
  
• Lead by example in attitude standards and communication setting a tone of professionalism and performance
  
  

Client Support & Reporting

• Act as an operational point of contact for day-to-day client queries or requests ensuring timely and professional responses
  
  
• Support the Contract Manager during monthly client meetings by preparing and presenting relevant depot/factory performance insights
  
  
• Provide accurate and useful operational data (e.g. repair turnaround times refurbishment output fleet availability safety records)
  
  
• Collaborate with internal teams to supply client-facing dashboards summaries and reports tailored to scheme priorities
  
  
• Help communicate client feedback to internal teams and translate this into actionable improvements
  
  
• Contribute to a strong client relationship by maintaining high standards of transparency responsiveness and professionalism

Health & Safety Compliance

• Ensure all health and safety procedures are followed in the workshop and depot areas
  
  
• Lead and document weekly and monthly safety checks
  
  
• Oversee accident and near-miss reporting within the depot team
  
  
• Ensure proper training and awareness of H&S protocols among all staff
  
  
• Lead and document Toolbox Talks on a regular schedule to reinforce key safety messages and address relevant issues

Fleet & Asset Oversight

• Coordinate with On-Street Operations Lead on vehicle and fleet readiness
  
  
• Ensure depot vehicles (e.g. vans workshop equipment) are serviced safe and operational
  
  
• Maintain and manage a depot asset log including tools vehicles and charging infrastructure
  
  
• Support in the scheduling and tracking of fleet servicing and repairs
  
  

Performance & Quality Control

• Monitor depot KPIs and drive continuous improvement
  
  
• Support the central performance team with standards checks data and reporting
  
  
• Assist in rolling out new procedures systems and operational improvements
  
  
• Take part in or lead quality spot checks across the scheme or nearby sites as needed
  
  

Training & Staff Development

• Ensure team members have completed necessary training and have updated Training Passports
  
  
• Mentor mechanics and support staff with career development opportunities
  
  
• Promote a culture of high standards accountability and progression
  
  6-Month Probationary Reviews

• Evaluate new hires on performance communication and cultural fit.
  
  
• Gather feedback from peers and supervisors.
  
  
• Make informed decisions on confirmation extension or termination.
  
  
• Align expectations and provide tailored development support.
  
  

Annual Management Feedback

• Participate in annual leadership reviews using self peer and upward feedback.
  
  
• Evaluate communication team development and results-driven leadership.
  
  
• Identify strengths gaps and future growth opportunities.
  
  
• Promote accountability and alignment with organisational goals.

Collaboration & Communication

• Work closely with the Senior Management and On-Street Operations Lead to align operational goals
  
  
• Attend regular management meetings and provide depot updates and insights
  
  
• Contribute to problem-solving discussions and process development
  
  
• Act as a key escalation point for depot-based issues or disruptions
  
  
• Respond positively to reasonable operational requests and support wider scheme needs where required

Core Skills & Attributes we are looking for

• Strong leadership in workshop or depot environments
  
  
• Excellent planning and organisational ability
  
  
• Skilled at motivating and developing technical teams
  
  
• Clear communicator and confident decision-maker
  
  
• Practical knowledge of mechanical operations and asset management
  
  
• Commitment to safety quality and operational excellence
  
  
• Leads by example sets the tone for standards teamwork accountability and operational pride
  
  
• Committed to continuous improvement and operational excellence

What we offer in return

• The chance to build the business and help Beryl on our journey to become one of the biggest micromobility operators in the world.
  
• 32 days inclusive of bank holidays
• Employer pension contributions
• Paid sick leave
• Enhanced parental leave
• Birthdays off
  
• Employee assistance program (counseling support)
  
• Annual learning and development budget
• Cycle to work scheme - discounted bikes & accessories
• Tech scheme - discounted technology and home products
  
• Paid volunteer days
  
• Discounted gym memberships across the UK

Diversity
At Beryl we are proud to be an equal opportunity employer. All candidates will be fairlyreviewed for the role without regard to race religion sexuality age disability genderidentity nationality or any other protected status. We particularly welcome people from aBAME background or those who are disabled as they are currently under-represented inour workforce. If you wish to discuss reasonable adjustments for this role please indicatethis within your application and we will be in touch with you.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace we champion and support mental health and wellbeing activities. We value employees from diverse backgrounds and family arrangements and have flexible working policies that support our staff in balancing their personal and work lives.

Required Experience:

Senior IC