CX Training Professional

Skills / Technical Competencies:

• Experience working in the L&D domain as a consultant or senior instructional designer with a solid understanding of instructional design adult learning principles training needs analysis and eLearning development.
• Experience in collaborating with SMEs and stakeholders working with various audience sets and business functions to drive engagement and build good working relationships.
• Expertise in collaborating with vendors to develop content.
• Working knowledge of popular authoring tools such as Articulate Storyline Adobe Captivate Adobe Design Studio etc.
• Knowledge of LMS platforms.
• Working knowledge of MS Team rooms Webex and Zoom for virtual training programs.

• Conduct stakeholder conversations / Voice of customer to understand the client context and audience profile and ensure learning objectives/training are aligned solutions are done right implementation is seamless and effectiveness is ensured.
• Design and develop learning solutions in multiple modalities such as classroom virtual job aids videos etc.
• Conduct analysis to identify key tasks/skills to target in the curriculum and support leadership teams in performing post-implementation evaluations on key performance and business metrics.
• Collaborate effectively with global stakeholder teams; Training Delivery LMS and Compliance teams to identify knowledge gaps and develop technical and non-technical training content.
• Manage support and execute learning curriculum maintenance review and implementation cycles.
• Collaborate with a global team of learning design professionals to develop learner engagement strategies evaluation plans and process improvement initiatives.
• Facilitate training programs or get involved in training the trainer as necessary

Educational Qualification (Graduate/Post-Graduate degree preferably with technical background)

Technical Sales & Marketing :

• Experience in developing technical training for systems products processes etc.
• Experience developing Sales-focused training primarily for Sales Representatives / Account managers/ Business Development managers etc.
• Awareness/Knowledge of marketing campaigns internal & external to support stakeholders (Global customers)

Automation Products:

Basic awareness of the Automation industry and products (such as DCS/ PLC /Building controls / HVAC / 3D Modelling)

Communication Skills:

• Excellent communication and presentation skills
• Excellent at understanding customer needs handling objections influencing and offering effective solutions