CRM Systems Administrator

Children's Hospital Foundation

Job Location:

South Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

Childrens Hospital Foundation funds cutting-edge equipment vital research and on the ground support for kids with all illnesses injuries and conditions throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids health landscape the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special It is an exciting time to join the Childrens Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We arent just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are not just your skillset. We are looking for people who purposeful wholehearted collaborative curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.

We are shaking things up and transforming how we operate how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.

If this sounds like something you would like to be a part of then we want to meet you!

The role

An opportunity has arisen within our Mass Fundraising team for a CRM Systems Administrator. This is a permanent full-time position based in our corporate offices in South Brisbane.

Working closely with the Head of Mass Fundraising the CRM Systems Administrator is responsible for the support and maintenance of our CRM and related fundraising systems. The role focuses on maintaining data integrity that underpins supporter experience and strategic decision-making.

Were looking for someone to take the lead in managing and optimising our Dynamics 365 CRM to power CHFs fundraising campaigns and supporter engagement. Youll keep our systems running smoothly support staff with day-to-day CRM use and ensure our data is accurate secure and insightful. Working closely with fundraising digital and IT teams youll help design smarter supporter journeys streamline processes and drive improvements that boost engagement retention and revenue growth.

Who are you

A collaborative solutions-focused professional who enjoys making systems work smarter for people
Confident communicating technical information in a clear and supportive way
Proactive detail-oriented and able to balance day-to-day problem-solving with longer-term improvements
Skilled at building strong relationships with colleagues stakeholders and vendors
Comfortable leading change and training others to get the best from CRM and digital tools
Passionate about using technology to enhance supporter engagement and organisational impact

Key criteria

To be successful in this role you will possess the following:

Tertiary or vocational qualification in IT or a related discipline or equivalent experience
Microsoft certifications preferred (Power Platform Dynamics Azure Microsoft 365); other relevant IT certifications also valued
2 years of hands-on experience supporting Microsoft Dynamics 365 CRM (ideally including Customer Insights Journeys)
3 years as a System Administrator with demonstrated experience in system improvement projects and integrations
Strong SQL query writing and data analysis skills across multiple data sources
Experience with Microsoft Power Platform development and administration plus familiarity with MS Office 365 Active Directory Azure Data Warehouse tools SharePoint and Power BI
Experience in no-code/low-code development scripting (including JavaScript) and system integrations
Proven ability to collaborate effectively with vendors and internal teams to deliver system enhancements and resolve technical issues

What is our difference

When you join the team youre not just doing another job. You are playing your part bringing about real change creating the difference every kid deserves. Our team is passionate inclusive fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you including:

A market-competitive salary package
3 bonus days of annual leave
NFP salary packaging benefits
Work/life balancethrough flexibleand hybridworking
Learning and development opportunities
Free confidential counselling and wellbeing support for you and your family
Corporate health care plan
Modern open plan office overlooking South Bank

How to apply

Select complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Childrens Hospital Foundation please go to our website close COB Friday 28 November 2025 however they will be reviewed during this time.

Please Note:

If you require any adjustments to submit your application please get in touch with us at .
We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people living with a disability the LGBTQI community people with neurological differences mature age workers as well as parents and carers returning to the workforce.
To be eligible for permanent employment within the Childrens Hospital Foundation you must be an Australian citizen or a permanent resident.
The Childrens Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the working with children check. All Foundation employees must be eligible for a Blue Suitability Card issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.

Required Experience:

Senior IC

About UsChildrens Hospital Foundation funds cutting-edge equipment vital research and on the ground support for kids with all illnesses injuries and conditions throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids health landscap...