Senior Website Operations Manager

Circle is a financial technology company at the epicenter of the emerging internet of money where value can finally travel like other digital data globally nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure including USDC a blockchain-based dollar helps businesses institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What youll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization were expanding into some of the worlds strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity Future Forward Multistakeholder Mindful and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What youll be responsible for

Circle is seeking a Website Operations Lead to own the operational excellence governance and optimization of Circles global web presence.

In this hands-on individual contributor role you will oversee the systems processes and workflows that ensure Circles websites are performant compliant and scalable. Youll manage projects that shape how users experience Circles brands online ensuring uptime accessibility and seamless execution across markets.

This role requires a blend of operational expertise technical understanding process management and strategic collaboration to maintain a high-performing globally consistent web ecosystem that supports Circles business goals.

What youll work on

• Own website operations and governance manage publishing workflows permissions documentation and QA processes to ensure accuracy efficiency and compliance across Circles web properties.

• Monitor website performance and reliability track uptime Core Web Vitals and key performance indicators; collaborate with the Web Technical Lead to address technical issues and continuously improve infrastructure and stability.

• Lead cross-functional web projects collaborate with product marketing UX creative growth and engineering to deliver web initiatives that align with strategic goals.

• Oversee website releases and deployments manage staging testing and approvals to ensure smooth rollouts of new features pages and content.

• Partner on SEO and analytics work closely with the SEO Lead and marketing teams to ensure tagging accuracy structured data standards and analytics tracking are implemented and maintained.

• Support localization and accessibility operationalize translation workflows and uphold accessibility standards (WCAG) across global sites.

• Oversee web integration governance collaborate with the Web Technical Lead to maintain integrations between the website analytics CRM and marketing systems ensuring functionality and compliance.

• Monitor and report on site health use analytics and diagnostic tools (e.g. Google Analytics Superset Lighthouse) to track performance uptime and operational metrics identifying opportunities for continuous improvement.

• Document and improve processes create scalable workflows training governance documentation and best practices to streamline execution and ensure consistency.

• Champion innovation and efficiency partner with the Web Technical Lead and SEO Lead to evaluate new CMS tools automation workflows and AI-driven enhancements that improve web performance and operational scale.

What youll bring

Core Requirements

• 10 years of experience in website operations digital production or web program management ideally within a B2B or technology-focused organization.

• Hands-on experience managing enterprise CMS platforms (e.g. Webflow Contentful Drupal or similar) including workflows permissions and deployment processes.

• Strong understanding of web architecture accessibility analytics and operational governance.

• Proven ability to manage complex website projects involving multiple teams vendors and global stakeholders.

• Experience implementing QA governance and change management processes for large websites.

• Excellent project management and communication skills able to coordinate across teams define timelines and drive accountability.

• Proficiency with web analytics and monitoring tools (Google Analytics Superset Lighthouse or similar) and comfort interpreting technical metrics.

• Knowledge of web standards accessibility (WCAG) Core Web Vitals structured data and governance.

• A process-driven detail-oriented mindset with a passion for improving operational efficiency web reliability and collaboration.
  

Preferred Experience

• Experience in fintech blockchain or other regulated industries.

• Familiarity with AI tools for automation content QA and website management.

• Exposure to A/B testing experimentation and personalization platforms.

• Understanding of localization workflows accessibility standards and compliance frameworks.

Circle is on a mission to create an inclusive financial future with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors including but not limited to: relevant experience skill set qualifications and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status or any other protected status required by the laws in the locations where we hire. Additionally Circle participates in the E-Verify Program in certain locations as required by law.

Should you require accommodations or assistance in our interview process because of a disability please reach out tofor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

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