General Liability Claims Consultant

Integrity. Care. Trust. Compassion. Expertise.

Do these words resonate with you

These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers agents and each other.

Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction Employee Appreciation Work-Life Balance Leadership and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world and our AM Best A Rating is evidence of our financial strength.

Position Summary

The General Liability Claims Consultant expertly evaluates and resolves the most complex claims within the General Liability product line demonstrating a strong commitment to delivering exceptional service and achieving outstanding client satisfaction.

Responsibilities

• Manage a diverse portfolio of complex General Liability/construction defect claims involving the Company and its insureds utilizing strategic claims handling practices to ensure optimal outcomes.
• Provide strategic direction and oversight for coverage litigation involving the Company and its insureds ensuring effective resolution and alignment with organizational objectives.
• Provide strategic insight and consultative support to the management team on critical claims and legal matters including both primary and excess claims management considerations.
• Analyze and draft coverage letters including complex and high exposure matters.
• Assess compensability while identifying opportunities for subrogation or detecting suspicious claims.
• Identify and evaluate risk transfer opportunities including potential indemnification opportunities against uninsured subcontractors.
• Implement cost-effective strategies aligned with Company best practices to optimize vendor utilization and ensure efficient resource management.
• Establish reserves and authorize payments in accordance with established Company best practices ensuring accuracy consistency and financial integrity.
• Negotiate and resolve claims within delegated authority striving for fair and amicable settlements that align with Company standards and objectives.
• Build and maintain strong professional relationships with clients and claimants to promote effective and timely issue resolution.
• Provide leadership and oversight in the absence of supervisors and directors ensuring continuity of operations and effective team support.
• Serve as a trusted technical resource for colleagues within the General Liability team and across the organization fostering collaboration and knowledge sharing.
• Engage in large account visits and contribute to training seminars to support client relationships and professional development.
• Represent the Company at hearings and mediations as necessary ensuring effective case management and advocacy.
• Maintain and monitor diaries to ensure timely processing.
• Perform other duties as assigned.

• Bachelors degree or equivalent combination of education and experience in the insurance field
• Ten or more years of comprehensive experience managing all aspects of claims within the assigned business area including five or more years of experience in a supervisory or managerial capacity
• Possessing relevant professional designations such as SCLA CPCU or other industry-recognized insurance certifications is highly desirable
• Current Georgia Adjuster License holder with additional state licenses maintained as required (e.g. non-resident licenses)
• Knowledge of applicable state laws across operational territories
• Skill in interpersonal interactions with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving
• Ability to work autonomously while maintain transparent and consistent communication with internal leadership
• Skill in fostering a positive company culture through effective training mentoring and leadership cultivating trust and engagement within the team
• Skill in analysis time management prioritization negotiation and project management; ability to multi-task effectively while paying attention to detail
• Ability to prepare and deliver presentations to customers senior leaders and other key stakeholders
• Skill in both verbal and written communication with the ability and commitment to maintain confidentiality
• Proficient with Microsoft Office Suite and function specific software applications

Lets talk benefits!

• Competitive Salary
• Bonus Structure
• Profit Sharing
• Medical Dental Vision Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind collaborative and customer-centric our experienced and passionate teams foster a rewarding atmosphere of excellence trust and mutual respect meriting the Culture Excellence honors from Top Workplaces. Flexible and highly personal our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence amazing people and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and dont discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If during the application process you need assistance or an accommodation due to a disability please contact .