Telehealth Platform Support Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 50000 - 50000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
- Schedule 1: Monday to Friday 7am to 4pm CT
- Schedule 2: Monday to Thursday and Sunday 10pm to 7am CT
- Schedule 3: Monday to Wednesday 2pm to 11pm/ Saturday and Sunday 7am to 4pm CT
- Schedule 4: Thursday to Monday 2pm to 11pm CT
- Schedule 5: Tuesday to Saturday 10pm to 7am CT
- 40 hours per week with 247 coverage rotation
- Client timezone: CT (Texas)
- Provide tier-one technical support for nurses and clinicians using the telehealth platform (Training can be provided as software is easy to use).
- Troubleshoot app functionality including video calls photo uploads and system connectivity through screen sharing
- Escalate complex technical issues to tier-two support when necessary
- Perform care coordination tasks including opening and closing patient charts
- Create and maintain care plans for elderly patients in nursing home settings
- Archive patient data and manage patient transitions during discharges and transfers
- Support platform integration with electronic medical record systems like Point Click Care
- Document user issues and create requirement specifications for system improvements
- Assist with onboarding new healthcare facilities to the platform
- Provide medical scribing support for clinical documentation when needed
Requirements
- Medical background (RN Medical Assistant Medical Coder or similar healthcare experience)
- Strong customer service and communication skills for working with healthcare professionals
- Basic IT troubleshooting abilities and comfort with technology
- Experience with or willingness to learn screen sharing and remote support tools
- HIPAA compliance knowledge or eagerness to obtain certification
- Proficiency in English for communicating with US-based healthcare teams
- Bachelors degree preferred
- Bonus if you have experience with electronic medical records or telehealth platforms
- It helps if youre comfortable working in a 247 support environment with shift rotations
- Remote work flexibility with comprehensive training and development opportunities
- Direct impact on patient care and healthcare delivery in underserved communities
- Growth potential into more technical roles including coding and system development
- Collaborative international team with proven long-term career advancement
- Comprehensive benefits including health insurance and professional development support
- Opportunity to expand expertise in cutting-edge healthcare technology and telehealth
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Required Skills:
Medical background (RN Medical Assistant Medical Coder or similar healthcare experience) Strong customer service and communication skills for working with healthcare professionals Basic IT troubleshooting abilities and comfort with technology Experience with or willingness to learn screen sharing and remote support tools HIPAA compliance knowledge or eagerness to obtain certification Proficiency in English for communicating with US-based healthcare teams Bachelors degree preferred Bonus if you have experience with electronic medical records or telehealth platforms It helps if youre comfortable working in a 247 support environment with shift rotations
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
