IT Support Specialist IV

Why Lytx:

At Lytx the employee technology experience is mission-critical. Our IT Support Specialists ensure that experience is reliable secure and friendlyso teams can do their best work every day. Youll grow your technical depth while practicing disciplined service management and polished customer care in a fast-moving environment.

Position Overview

The IT Support Specialist IV role represents an advanced level in our support career path. Youll own complex issues end-to-end mentor junior team members and lead small continuous-improvement efforts that raise the bar for process communication and user experience. This is a hands-on onsite role supporting our San Diego headquarters.

What Youll Do

Deliver onsite and remote support for end-user devices operating systems and collaboration tools (Windows macOS Microsoft 365 Teams/Zoom iOS/Android).

Troubleshoot complex incidents independently ensuring timely high-quality resolution or clean well-documented escalation.

Prioritize effectively across multiple channels and SLAs; maintain strong ticket hygiene in the ITSM platform.

Provide clear proactive communication with requesters and stakeholders; set expectations and follow through to closure.

Lead small continuous-improvement efforts such as KB clean-ups intake refinements or workflow streamlining.

Mentor junior specialists on process discipline customer etiquette and workspace standards.

Support asset lifecycle activitiesimaging setup swaps/loaners shipping/receiving and inventory hygiene.

Demonstrate expertise in one or more domains (e.g. Intune/Jamf collaboration tooling conferencing/AV).

Model professionalism: maintain a clean organized bench and welcoming audit-ready front-desk area.

Uphold IT security practices and company policies (MFA/SSO acceptable use access controls).

What You Need

Experience: 4 years in IT end-user or desktop support including both Windows and macOS environments.

Technical skills: Microsoft 365 (Outlook Teams OneDrive SharePoint) Zoom Intune or Jamf basic networking (Wi-Fi/DNS/VPN) MFA/SSO and remote-assist tools.

Process discipline: Consistent ITSM usage accurate categorization/prioritization and clean handoffs.

Service mindset: Exceptional written and verbal communication; clear empathetic and proactive updates.

Ownership: Drives issues to verified resolution; manages ETAs and follow-ups without supervision.

Continuous improvement: Contributes to KB/SOP content and implements measurable workflow enhancements.

Professional presence: Polished trustworthy and customer-focused in all interactions.

Preferred Qualifications

Certifications: ITIL Foundation (expected within 6 months if not already held).

CompTIA A Apple or Microsoft support certifications a plus.

Intune or Jamf credentials or demonstrable expertise highly valued.

Track record of documented CI (projects or KB/SOP contributions) demonstrating measurable impact.

Benefits:

• Medical dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:

Innovation Lives Here

Together we help save lives on our roadways!

Lytx Inc. is proud to be an equal opportunity employer. Were committed to building a diverse and inclusive workforce and do not discriminate based on race color religion sex sexual orientation gender identity or expression gender genetic information uniformed service national origin age veteran status disability pregnancy or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local state federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local state federal and regional laws.