Lead Product Designer (Facilitator Success)
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 165000 - 225000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About the Role
Were a team of passionate forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Were looking for a Lead Designer to join our team to help reimagine and bring to life a best-in-class experience for our Group Facilitators. You will design a consolidated facilitator experience that covers the end-to-end employee experience from onboarding scheduling performance management payroll documentation and curriculum management.
Responsibilities
- Partner with Engineering Product Management Clinical and Operations leaders to define product vision direction and strategy that spans multiple products and devices.
- Set and raise the quality bar for design and influence through your mastery of craft and problem solving skills.
- Approach problems critically help refine problem statements for others and show breadth in exploring how we might solve them
- Present and effectively communicate the design and product vision; drive design decisions with data and insights
- Lead the process end-to-end: discovery problem definition solution definition and experimentation through to launch.
- Lead user research to uncover customer problems needs and product opportunities.
- Lead co-creation workshops with your product team designers and stakeholders.
- Prototype validate and deliver elegant on-brand solutions to complex problems.
- Support mentor and provide radically candid feedback to team members.
- Contribute to our internal design processes practices team culture and design system.
Requirements
- You have a minimum of 7 years of work experience in Product Design for tech/software products preferably in Mental Health Telehealth or Workforce Management.
- You have experience envisioning and delivering 0-1 experiences at category defining companies
- You have experience defining customer journeys that span multiple products and devices
- You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
- You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
- You are a strong communicator and storyteller communicating concepts and ideas in different formats depending on the need and revise your approach.
- You set high standards for yourself and others and are able to help others meet these with a growth mindset.
- You have a bias for taking initiative and ownership of work filling in the blanks when encountered by ambiguity
- Youre skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions) front end coding project management product discovery and UX writing a plus
- You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
- Youre an expert with the tools of the trade and have experience contributing to token-based design systems.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $165000 and $225000 per year at the commencement of employment. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
By submitting your application you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help reply HELP.
Key Skills
- InVision
- Interaction Design
- Ux
- Usability
- Visual Design
- Design Thinking
- Zeplin
- User Research
- UI
- IOS
- Figma
- Sketch
About Company
Charlie Health's virtual treatment programs create long-term healing and connection for teens and adults struggling with their mental health.
