Quality Improvement Specialist QI Department (Middletown)

Position Summary:

The Quality Improvement Specialist will: oversee the management of client data systems; utilize client and program data for internal and external reporting on outcomes efficiency and effectiveness; train program and agency staff in data and other systems; support and improve program and agency workflows; draft program and agency policy procedures and protocols; and process client grievances as an agency client rights officer.

Essential Duties and Responsibilities

• Maintain working knowledge of and adhere to department and agency policies and procedures.
• Attend all required trainings.
• Maintain appropriate boundaries and ethical standards with staff clients visitors and others.
• Maintain positive and professional working relationships with co-workers clients visitors and others.
• Embodies the following values as set forth in the strategic plan: Compassion Knowledge is Power Equity and Inclusion Excellence Courage and Capacity to Change.
• Act as a role model to carry out the vision of: Humanity and Healing provide responsive services foster opportunities for positive change bring forward innovation with a purpose build and promote productive partnerships strive to be the Employer of Choice and act as Good Stewards in the communities we serve.

Department Specific Essential Duties and Responsibilities:

• Oversee the management of client data systems and ensure the accuracy timely entry and completeness of data. Includes close collaboration with both Management Information Systems (MIS) Department and Information Technology (IT) Department.
• Utilize client and program data for written and electronic internal and external reporting including: funder reporting grant reporting accreditation reporting and quality improvement reporting. This includes conducting program reviews and evaluations as appropriate.
• Train program and agency staff in: data quality and risk management systems; other agency systems/applications; and program and agency policies and procedures.
• Support and improve workflows to ensure efficiency and effectiveness of program services and agency processes.
• Draft agency and program policy procedure and protocol in compliance with funders and regulators requirements and best practices including Council on Accreditation (COA) administrative service environment and program specific standards.
• Process client grievances in accordance with the agencys and funders grievance procedures.
• Utilizing the plan do study act framework support programs and departments in developing and tracking annual goals.
• Oversee and coordinate routine internal audit processes and support programs and departments during external audits by funders licensing bodies and others. This includes support in implementing any post-audit action plans.
• Maintain a high level of confidentiality and adhere to ethical standards in all interactions with clients staff and other stakeholders.
• Any and all other related duties as assigned; specific duties performed by individual QI Specialists currently include:
  • Monitoring agency and program incidents for both quality compliance and risk management purposes including coordinating and participating in critical incident reviews as needed.
  • Supporting residential community confinement facilities by serving as agencys on-call Prison Rape Elimination Act (PREA) Coordinator.
  • Assisting programs in data/records management including scanning filing and archiving as necessary.
  • Supporting Record Department by fulfilling requests for information from clients collateral services providers and others as needed.
  • Supporting contract lease and grant management by uploading documents and summary information and into relevant tracking systems and monitoring for key deadlines.
  • Participation in and support of the agencys Staff Safety Committee.

Qualifications and Education Requirements:

• Experience working with criminal justice and or behavioral health populations preferred.

One of the following combinations of education and employment experience must be met in order to be considered for the position:

• Bachelors degree in social work public health or related field and Three years experience quality improvement data management or related field.
• Masters degree (preferred) and One year experience quality improvement data management or related field.

In addition:

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills with the ability to interpret and analyze complex data.
• Excellent communication and interpersonal skills with the ability to work collaboratively with clients staff and other stakeholders.
• Experience in drafting policies and procedures.
• Proficient in Microsoft Office Suite; familiarity with data management/analysis software such as Power BI preferred.
• Familiarity with qualitative and quantitative methods and tools of data collection and analysis.
• Detail-oriented and organized with the ability to manage multiple tasks and deadlines.
• Ability to work independently and to take initiative as needed.
• Ability to learn and adapt to changing priorities and business processes.

Physical Demands/Working Conditions:

Frequent sitting and ability to talk and hear. Frequently required to walk; use hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop crouch and kneel and operate machine and equipment. The employee must occasionally lift and/or move up to 50 pounds. The employee may be required to drive/travel by vehicle. Work in an office setting sitting behind a desk working on a computer and paper as well as interaction with clients. Specific vision abilities required by this job include close distance color and peripheral vision and the ability to adjust focus.

Orientation:

If selected for employment with The Connection newly hired employees will be required to attend a two (2) day mandatory New Hire Orientation at our Roscommon office located in Middletown.

Benefits:

• Medical dental vision benefits are offered along with other additional voluntary coverages with full time employment
• 403(b) retirement plan with employer matching contribution
• Company paid short and long term disability and life insurance with full time employment
• Paid time off (vacation personal and sick) with full time employment
• 12 paid holidays

The Connection is a statewide human services and community development agency that provides unique solutions to the problems of homelessness mental illness substance use improving child welfare and community justice rehabilitation. For additional information visit.