Patient Services Rep

Patient Services Representative

Join Our Team at Orthopedic Associates of Lancaster (OAL)

At Orthopedic Associates of Lancaster (OAL) were more than just a medical practicewere a trusted part of the community. For generations families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion innovation and integrity.

With five convenient locationsLancaster Willow Street Manheim (at the Spooky Nook Sports Complex) Lebanon and EphrataOAL offers a dynamic and patient-centered work environment. Were proud to be consistently recognized for our cutting-edge technology advanced procedures and warm professional staff. Our team includes not only leading orthopedic physicians and surgeons but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.

OAL is privately owned by our surgeons and supported by a team of 400 employees who share a commitment to excellence. At our Lancaster and Lebanon campuses we operate our own outpatient orthopedic surgery centerNPSCwhere we perform a wide range of surgeries including total joint replacements using the most advanced techniques available.

When you join OAL youre joining a respected organization where your work makes a difference. Whether youre clinical clerical or somewhere in between we offer a culture of collaboration opportunity and purposeall in service of helping people live stronger healthier lives.

Job Description

With a customer service focus the Patient Services Representative will greet check-in patients oversee all patient demographic insurance card scanning have required paperwork filled out/signed collection of necessary account balances and procedure visits.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Greet patients and visitors in a prompt courteous and helpful manner

• Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff

• Prepare and distribute appropriate paperwork to the patient for signature and completion

• Contact billing for inquiries from the patient

• Monitoring patient wait times. Alerting appropriate staff when wait times are excessive

• Maintain patient waiting area. Maintain coffee levels magazines and cleanliness of waiting area

• Stocking stations when required

• Verify demographic and insurance information and update as necessary in EMR

• Verify patient paperwork for completion and scan documents insurance card(s) and photo identification into EMR

• Verify current information for upcoming appointments.

• Complete daily reminder calls for patient appointments

• Scanning of patient medical documents for Intake as directed or required

• Complete and verify meaningful use fields are completed for compliance

• Collect appropriate copays and Medical Records fees

• Obtain HIPPA release documentation verification of identity for Medical Records

• Update insurance if missing or inaccurate from EMR system and report to billing.

• Scheduling follow-up appointments and tests helping patients secure referrals when necessary

• Coordinating the delivery of internal services such as patient x-ray disks forms test results etc.

• Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities

• Keeping records of money collected. Balancing receipts at the end of shift

• Other duties as assigned.

Required Education and Experience:

• High school diploma or GED is required.

• Minimum one (1) year of customer service is required.

Preferred Education and Experience:

• Medical background preferred.

• Associates and/or a Bachelors Degree is preferred.

• Strong computer skills.

• Excellent communication skills.

Our Commitment to Inclusivity

At OAL and its affiliated organizations we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status disability race color religion sex national origin sexual orientation/gender identity or any other legally protected category is strictly prohibited by applicable federal state or local laws. We actively engage in affirmative action initiatives to recruit hire and promote individuals without regard to race color religion sex national origin sexual orientation/gender identity protected veteran status or disability.

Equal Employment Opportunity (EEO) Compliance:

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process please contact our Human Resources department at .