Store Manager

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment It takes more than offering average products run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

About your workplace

About Your Workplace

In this customer-focused retail store we are dedicated to delivering exceptional experiences. The Miele Experience Centre is known for its welcoming atmosphere high-quality products and commitment to outstanding service. We value teamwork innovation and a passion for retail excellence. As part of our team youll join a dynamic environment where your leadership will make a real impact on both our customers and our staff.

Your Responsibilities

• Manage and motivate the team to drive business: create a positive work environment and foster cooperation
• Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations
• Act as a role model demonstrating sales leadership to the team
• Build and develop client portfolios
• Conduct sales analyses and provide coaching to the team
• Prepare and follow up on customer quotes and orders
• Sell care products vacuums and small & major domestic appliances
• Handle overflow customer support when busy as well as sales consultant escalations
• Educate existing Miele customers on how to use their appliances better at home and run demonstration sessions in the experience centre
• Host internal and external events
• Ensure that the experience centre is always clean and ready for business (including prepping the coffee bar)
• Support regional events and attend trade shows and events as required.
• Ensure that event planning and merchandising for the experience centre is according to Miele standards and that the execution of all events are above customer expectations
• Send out correspondence to customers who respond to our surveys.

What we are looking for

• Bilingual in French and English
• Ability to coach to an excellent customer service; develop direct reports
• Thrive in a fast passed environment and have managerial courage
• Experience in luxury or high-end retail environment
• Ability to build an effective team delegate manage and motivate others
• Computer literacy a must
• Ability to adapt to changing needs of the Company as necessary
• Minimum 3 years retail experience and experience Managing a high performing team
• Must be able to work Monday to Sunday including evenings and holidays as required
• At least 2 years of experience in a leadership role
• Outstanding organizational presentation computer and communication skills
• Experience in long cycle sales would be considered an asset as would a kitchen/interior design background
• Experience selling high-end brands a definite asset
• A desire to learn and seek out product knowledge to become an expert in the brand.

Our Benefits

• Personal development and career opportunities grow with us
• 100% Company Paid Benefit Plan
• Life Insurance Disability and a Health Spending Account
• DPSPs Company contributes 6% of salary no employee matching required
• Employee discounts on a wide range of premium products and services
• Great working conditions and other incentives to attract and retain great talent like you.

Contact

Angelica Zabbal

Talent Acquisition Specialist