Traffic Management Center (TMC) Operator Austin

Looking for a career where you can make a difference every day Discover this opportunity to become a Traffic Management Center (TMC) Operator in Austin Texas! The shift for this opportunity is Wed-Sat 8:30pm to 7:00am.

Serco supports the Texas Department of Transportation (TxDOT) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators.

You will be part of a team that works closely with TxDOT personnel statewide local law enforcement and other first responders daily.

As a TMC Operator you can expect to:

• Monitor video images for the detection and verification of crashes debris abandoned or disabled vehicles and hazardous or non-hazardous spills.
• Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes providing clear directions to the location and an accurate description of an incident as advised by citizens public safety entities or department personnel.
• Log potential and confirmed incidents construction and maintenance closures using ITS software.
• Provide information or assistance to motorists TxDOT personnel or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.
• Perform clear and concise record keeping logging of required information equipment checks data gathering and updating of manuals and contact lists that include all pertinent information
• Complete the initial and on-the-job training programs under the supervision of and monitored by the Training Supervisor and Program Manager.

Meet recruiter Mike

To be successful in this role you will have:

• High School diploma (GED)
• 0-2 years of customer support or equivalent experiencewithin the last three years.
• Available to work various shifts weekends and holidays.
• English-language speaking and writing skills to compose clear and concise sentences
• Background clearance required for access to facility.
• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Additional desired experience and skills:

• Prefer fluent Spanish with the ability to receive give and understand written and oral instructions.

If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public submit your application now for consideration.

Serco Inc. (Serco) is the Americas division of Serco Group North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at option 1. Please note due to EEOC/OFCCP compliance Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

Our Total Rewards package includes competitive pay performance-based incentives and benefits that promote well-being and work-life balanceso you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans life and disability insurance and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type location hire date and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors including but not limited to the scope of the role relevant experience job-related knowledge education and training key skills and geographic market considerations. For roles available in multiple states the range may vary to reflect differences in local labor addition to base salary eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical dental and vision insurance
• Robust vacation and sick leave benefits and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy including pet insurance home and auto insurance additional life and accident insurance critical illness insurance group legal ID theft protection
• Birth adoption parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: complies with all applicable state and local leave laws including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Sercos external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance please send an email to: .