Order Handler

Greenwood, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.

As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

About the job

As an integral member of our team you will play a pivotal role in the first line of support to our customers ensuring a timely response and superior customer experience to all inquiries to exceed customer expectations. You will have the opportunity to Secure that all orders are updated accurately reflecting the customers requirements and demands so that the correct parts are ordered and shipped contributing to the overall success and growth of our organization. Currently this is an opportunity located in Greenwood IN

As a part of the team you will:

Enter customers orders
Secure order confirmations
Facilitate order changes
Provide updates on order status
Proactively follow-up on orders based on local reports/tasks
Obtain and manage shipping instructions
Acquire and provide standard order and shipping documentation
Ensure proper routing of escalations in Service Now to the correct departments
Drive/Support continuous improvement activities identified

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

What you know:

You have a High School Diploma or GED with relevant experience and:

Experience working with customers and/or suppliers
Ability to speak and write English
Efficient Typing skills
Handle varying call volumes
How to be service oriented
Can work individually and in a team environment
Ability to execute tasks based on standard operating procedures or guidelines

At Alfa Laval we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations currently we are prioritizing candidates who reside in the US or have an established presence in the area.

Whats in it for you

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Lavals future success. Our benefits-eligible associates enjoy healthcare dental and vision plans a robust wellness program generous 401(k) paid holidays paid time off benefits and more. At Alfa Laval we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job background skills and experience to get it right. The base salary for this role is typically $24.00/hour - $25.00/hour

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.

EEO/Vet/Disabled Employer

About the job

As a part of the team you will: