Portfolio Services Support Manager

Summary of Responsibilities:

The portfolio services support manager is pivotal in the success of the assigned portfolio. This role ensures that each property within their portfolio consistently and accurately utilizes the tools and maintains the high-quality standards set. This role is a hybrid position providing appropriate sales training to portfolio properties and ensuring that quality assurance standards are met.

Primary Responsibilities and Objectives:

Provide sales leadership and guidance to portfolio properties

Serves as primary resource for multiple clients

Manages the quality assurance process for clients over various platforms

Assist regional managers with ordering video shops

Schedule reviews and training on video shops with property associates

Ensure software systems are being maximized including but not limited to: Yardi CRM and other Real Page platforms Anyone Home Yieldstar Rent Café

Review evaluate and prepare weekly reports for clients

Lead refresher courses and training for portfolio associates on key systems

Document quality issues and build and execute a corrective action plan

Ensure the completion of corrective action responses to prevent issue recurrence

Confidently be a single point of contact for the portfolio when questions arise

Always maintain a professional demeanor and appearance promoting the same to associates

Stay up to date with curriculum platforms and company policies

Conduct training for Avenue5 policies practices and culture to new portfolio properties and associates

Conduct training on company and property-specific software

Provide guidance mentorship and support for associates and property management

Facilitate property technology set-ups including computer and email set-up phone/voicemail systems and building systems when required

Adhere to company best practices and federal Fair Housing requirements

Perform other duties as assigned

Education and Experience:

Bachelors degree is preferred

Two to three years of property manager experience is preferred

Two to three years of experience in Yardi CRM and other Real Page platforms Anyone Home Yieldstar Rent Café is preferred

Two to three years of strong customer service experience is required

Thorough understanding of local state and federal Fair Housing Laws

Skills and Requirements:

Capability to read write comprehend and converse in English

Excellent written and verbal communication skills

Ability to work independently and prioritize effectively in a fast-paced environment

Ability to collaborate with others outside of immediate team

Ability to make immediate decisions to resolve problems

Ability to use discretion and maintain confidentiality

Intermediate level knowledge with MS Office Suite including Outlook Word PowerPoint and Excel

Creates a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling:

Required to maintain a regular schedule which may require working outside business hours weekends and non-traditional holidays

When required be on call and assist during property staff deficiencies

This position will require frequent travel that will vary from light to significant depending on business needs

Travel is mostly overnight and may require weekends

Environment:

Exposure to an environment typically found in an office building

Frequent exposure to airports airplanes rental cars hotels etc.

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include but are not limited to:

Ability to lift push and pull up to 25 pounds

Ability to remain stationary move around reach and position oneself as needed for extended periods of time

Ability to observe and detect signs of emergency through visual and/or auditory cues

Ability to communicate and express or exchange ideas with others as well as those activities in which they must convey detailed or important instructions to other workers accurately loudly or quickly

Ability to perceive the nature of sounds at normal speaking levels including the ability to receive detailed information through oral communication and to make the discriminations in sound

Visual requirements including color depth perception and field vision

Ability to compare copy coordinate synthesize negotiate communicate and instruct

Ability to tolerate stressful situations

Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.