Program Manager Emergency Services
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Job Location:
Saint Albans, WV - USA
Hourly Salary:
$ 32 - 38
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
At Northwestern Counseling & Support Services (NCSS) our Emergency Services team stands at the heart of community mental health responding to individuals and families in their moments of greatest need. Were seeking an experienced mission-driven Program Manager to guide this critical work through strong leadership operational excellence and a commitment to compassionate quality care.
In this leadership role youll provide daily oversight of a 24/7 program that serves as a vital lifeline across our region. Youll manage operations with a focus on quality assurance compliance and team performance ensuring that every call for help receives a timely effective and professional response. From coordinating staffing and on-call coverage to overseeing risk management strategies your leadership will shape how our community experiences crisis support.
Youll also serve as a clinical and operational mentor to a team of dedicated responders providing supervision training and support that keep staff confident prepared and certified to deliver the highest standards of care. Collaboration will be key as you partner with NCSS divisions community providers and hospital partners to strengthen communication streamline systems and promote best practices across all levels of service delivery.
Beyond daily operations youll take an active role in program development analyzing community needs helping design innovative services managing the programs budget and ensuring sustainability. Youll contribute to broader initiatives such as disaster preparedness system reporting and continuous quality improvement efforts that keep NCSS at the forefront of responsive person-centered care.
If youre a strategic leader who thrives in dynamic environments values collaboration and is motivated by meaningful impact this role offers the opportunity to lead a team that truly makes a differenceevery hour every day.
At NCSS we offer a comprehensive benefits package that includes perks such as medical and dental coverage an employer-matched retirement plan and educational support. Additionally for those who qualify this position provides an opportunity for $5000 in student loan forgiveness upon the successful completion of your 6-month introductory period.We invite you to become a valued member of our team at NCSS a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience education and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
Qualifications
Masters degree in Human Services related field.
Professional Licensure or licensure eligible.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
