Digital Services Consultant I

As aDigital Services Consultant (DSC) youll be the key point of contact for clients who purchase Hibus digital products. Your role is to guide them through the onboarding process ensuring their digital presence is set up accurately and efficiently. From gathering essential content to connecting social media platforms like Facebook and Google Business Profile (GBP) youll make sure all products are synchronized and ready to go live. Once built youll review for accuracy and functionality before publishing across platforms.

Primary Responsibilities:

• Client Onboarding: Establish strong relationships at the point of sale and guide clients through fulfillment and go-live stages.
• Content Collection: Gather all necessary assets for digital advertising and website creation.
• Expectation Setting: Clearly communicate product details timelines and processes.
• Client Engagement: Proactively address questions and provide support throughout the pre-live process.
• Performance Goals: Meet KPIs related to client satisfaction retention and timely communication (calls emails).
• Product Expertise: Stay current on Hibus evolving digital product offerings.
• Team Collaboration: Work closely with internal teams such as Website Support SEO DNS and Listings.

Key Skills & Competencies:

• Strong client service and relationship-building skills
• Professional written and verbal communication
• Ability to multitask and manage time effectively
• Adaptability to process changes
• Understanding of sales processes and ability to upsell
• Knowledge of digital marketing products (websites search SEO)
• Analytical mindset for interpreting performance metrics
• Tech-savvy with ability to learn multiple platforms
• Team-oriented and positive contributor

Skill Requirements:

• High School Diploma or equivalent
• Familiarity with websites search display and SEO
• Previous phone or face-to-face client support experience
• Proficiency in Microsoft Office

Preferred Skills:

• 2 years in sales and/or client service preferably in digital advertising
• Call center experience

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Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people but also being able to take advantage of our competitive compensation ongoing training incentives and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer and consistent with applicable law provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability