Customer Service Representative with German
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Vacancy: Customer Service Representative with German
Location: Gliwice Poland
Together for a cleaner healthier world.
Our Johnson Matthey Clean Air sector excels in sustainable technology. We use our scientific know-how to create innovative products that play a crucial part in reducing harmful emissions and improving air quality helping our customers meet legislative requirements globally.
Role:
As a Customer Service Representative with German you will help drive our goals by:
Providing customers with routine feedback as to the status of their open orders managing expectations where necessary; resolving customer complaints in a timely & satisfactory manner; protecting Johnson Mattheys brand & reputation by always maintaining a high degree of professionalism when communicating with external customers;
Identifying and escalating potential supply gaps early providing both JM & the customer with the best opportunity to react; ensuring JMs business interests are respected enforcing SLAs where necessary; monitors and reports on the success & failures of the supply chain through defined KPIs;
Liaising with the rest of the JM supply chain & quality departments to help prioritise customer requirements; liaising with many other JM departments including: Supply Chain Quality and Credit Control to provide the best possible level of customer service;
Being responsible for customer invoicing and customer returns & complaints; directly manages the relationship with customers in the next tier of the supply chain;
Supporting the OEM relationships managed by the commercial team;
Supporting the Johnson Matthey Commercial department where reasonably called upon to provide information & insight into supply chain processes;
Key skills that will help you succeed in this role:
Very good knowledge of German both spoken and written is a must;
Experience in a similar role min. 5 years; working within an automotive or manufacturing supply chain;
Fluent in English (written and verbal) and Polish;
Experience with MS Office applications (Excel);
Experience with SAP;
Experience with BI reports will be an asset;
High attention to detail;
Ability to remain calm in under pressure situations;
Ability to contribute to continuous improvement.
What we offer:
Direct employment within our company structure;
Opportunity to gain valuable experience in a modern automated production environment;
Seasonal financial benefits (winter and summer bonuses);
School starter kit allowance;
Subsidised meals in the company canteen (breakfasts lunches and vending machines with ready meals);
Fresh fruit Wednesdays;
Private medical care with LuxMed (basic package for 1 PLN) with the option to include family members;
Co-financing of a sports card;
Additional life insurance;
Employee Referral Programme;
Employee Pension Plan (fully funded by the employer 4% of salary);
Convenient location Gliwice Łabędy Zone.
Even if you only match some of the skills wed love to hear from you to discuss further!
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To submit your application please click the Apply button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they Matthey respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation marriage or civil partnership pregnancy or maternity religion or belief.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Johnson Matthey is a global leader in sustainable technologies, catalysing the transition to net zero. Our vision is for a world that’s cleaner and healthier, today and for future generations.
