CX, Insight Expert
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
The Senior Specialist Customer Experience & Insights is responsible for transforming customer and driver data into actionable insights that drive business impact across the organization. This role combines deep customer empathy with data analytics financial modeling and storytelling skills to measure and elevate the customer experience. The position plays a critical role in defining CX economics and designing insight-driven models to influence strategy reduce attrition and increase loyalty.
CX Metrics & Insight Modeling: Lead end-to-end management of KPIs. Build dashboards perform root-cause analysis and generate predictive insights using tools like Excel Power BI or Tableau.
CX Economics & ROI Modeling: Create financial and operational models that show how improvements in CX lead to increased retention acquisition and operational efficiency. Develop quarterly impact briefs to support investment decisions.
Voice of Customer Analysis: Synthesize qualitative and quantitative inputs (surveys interviews transactional data) into reports that uncover experience gaps trends and actionable insights.
Cross-Functional CX Leadership: Manage key initiatives with stakeholders across Product Operations Commercial and Tech. Ensure initiatives are guided by data and insights tracked through KPIs and closed with outcomes reporting.
Client Risk & Escalation Modeling: Enhance monitoring of clients at risk through data-driven triggers and health scoring. Partner with account teams to ensure early interventions and experience alignment.
Education & Experience
Bachelors degree in Business Analytics Engineering Economy Data Science Business Administration or related field
35 years of experience in CX BI Strategy or Analytics
Strong foundation in CX frameworks and data storytelling
Previous experience building dashboards working with large datasets and driving cross-functional projects
Fluent in Spanish and English (min. 75% proficiency in both)
Skills & Competencies
Must:
o Advanced Excel Power BI Tableau or other visualization tools
o Have proficiency in at least one of the following: SQL R Python Java.
o Strong analytical skills and attention to detail
Whats in it for You
At Element we recognize our teams efforts with a competitive compensation package and benefits that go beyond legal requirements:
Competitive base salary
Annual bonus
Savings fund and savings account
Retirement plan with company contribution
Grocery and restaurant vouchers
Support for sports activities
Additionally we offer non-monetary benefits that enhance your quality of life serve the needs of you and your family and foster a culture of wellness: medical and life insurance flexible schedules a hybrid work model and free parking.
We are a culture of innovation empowerment decision-making and accountability.
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call.
Key Skills
- Qualtrics
- Marketing
- Quantitative Research
- Spss
- R
- Data Visualization
- Tableau
- Research Experience
- Retail Link
- Survey Design
- Market Research
- Analytics
