Home Ownership Assistant

Home Ownership Assistant

Permanent

Grade B

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

This is an exciting opportunity to join our Leasehold and Home Ownership Team. We are committed in providing a customer focused Leasehold and Home Ownership service and process efficiently Right to Buy applications in line with legislation. Birmingham City Council oversee the management of 6500 leaseholders and 59000 Council tenants.

We are looking for a dedicated individual who can take responsibility for the effective delivery of the Home Ownership Service. As a Home Ownership Assistant you will be responsible for all aspects of Right to Buy dealing with incoming post correspondence and enquiries from tenants leaseholders partners and stakeholders. Assisting with a wide range of leasehold and RTB tasks including arrears responding to queries relating to service charges ground rent invoicing property re-sales S20 consultation and legal notices. You will need good attention to detail and the ability to analyse interrogate and relay complex information.

We are looking for an organised individual who can work within a busy environment and able to work to statutory deadlines has excellent customer service skills and a drive to improve service delivery. The successful candidate must have strong IT skills including proficiency in Microsoft Word Excel and Outlook and possess excellent communication skills both oral and written.

This is a hybrid role with the office location being Mole Street Birmingham B11 1QT. You The post holder will report directly to the Grade 4 Home Ownership Officer and full training and support will be given.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities skills and experience and include your motivation for applying to the post. Note the Supporting Statement should be no more than 1500 words.

Unfortunately we cannot consider any applications without a CV and Supporting Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact: quoting reference 3504

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.

Job Description and Person Specification - GR3-Home Ownership Assistant (2).pdf

We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

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