IT Support Engineer

Linklaters is a leading global law firm which specialises in advising the worlds leading companies financial institutions and governments on their most challenging transactions and assignments. With offices in major business and financial centres we deliver an outstanding service to our clients anywhere in the world.

If youre ready for a longer-term role join the Linklaters team and support our clients through great change!

The IT Support Engineer role is to provide high end IT support level 1 / 2 to the Brussels Linklaters office. This involves the provision and management of IT hardware and the delivery of IT support services. This work will include the logging diagnosing monitoring and resolving of requests and problems using a call management system as well as proactive IT advice to the local office.

Key responsibilities include:
Management of the local IT hardware over the entire asset lifecycle; to installation reporting and replacement
Ensure global IT processes and procedures are followed locally
Maintain asset DB
Support of Meeting rooms and installed AV Technology
Act as a point of contact in relation to new tools and technologies introduced globally; relay communications and training related to incoming changes.
Provide first line application and hardware support for local Technology tools.

Troubleshoot engage with users maintain the call queue while working with other Technology teams and functions to resolve the issues

Continuous review and consultation of local IT processes and services ensuring they are fit for purpose and delivering the right quality of services

Your experience:

The candidate needs to be able to cultivate and maintain key relationships both with local customers as well as global Technology experts (1st and 3rd line support etc.). The very best candidate will be proactive in those relationships able to recognise the needs problems and opportunities related to local IT before they are officially raised.

You demonstrate aptitude and enthusiasm for IT
You have excellent analytical skills with the ability to identify and resolve problems
You are an effective team worker with good time management skills
You have the ability to prioritise and work with a high level of accuracy
You are mastering English and knowledge in one of the national languages (French/Dutch) is required
You have good verbal and written communication
Excellent Customer service experience
You are capable of supporting Windows 11 and MS Office applications
You have good knowledge of AV technologies and support of video conference systems
You are able to manually handle IT equipment
Support desk experience is required or any kind of other experience in the IT industry desired

Aside from the technical aptitude and skills this role requires excellent customer service and communications skills. As important as the ability to fix an issue is the ability to engage appropriately with the users to communicate and escalate to other technical teams to resolve the root cause is equally as important.

Great change is here and were here to help make sure youre ready for it!

The firm operates as a meritocracy and therefore selection for recruitment is on merit irrespective of gender race or ethnicity age religion sex marital status sexual orientation gender identity or disability.

At Linklaters

We offer a truly global work experience and the opportunity to interact with people from many different offices and countries

We belong to a firm that embodies its corporate social environment and governance responsibility commitments

We celebrate diversity equity and inclusion so our people can bring themselves to work

We are committed to people first relationships based on mutual trust respect and appreciation

We support the health and wellbeing of our people

We invest in developing our teams who demonstrate motivation and a passion to grow

Technical Skills:

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.