Officer, Market-Level Gifts & Donor Care
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Job Location:
Washington DC, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Search for Common Ground
For more than forty years Search for Common Ground has worked to prove that even the deepest divides can be transformed into cooperation. Today we are the worlds largest peacebuilding organization active in thirty-five countries across six continents. We partner with local communities to break cycles of violence build trust and create lasting opportunities for collaboration. Our principle of multipartiality means we engage with all sides in a conflict ensuring that every voice is heard and every perspective matters. From empowering young people and elevating women in peace processes to advancing digital peacebuilding climate resilience and security sector reform we bring people together to imagine and build a world of safe healthy and just societies free from the threat of violent conflict.
Department Summary
The Development team is a dedicated group of fundraising and donor engagement professionals committed to advancing Search for Common Grounds mission through philanthropy. We cultivate relationships with individuals foundations and key stakeholders to secure unrestricted and semi-restricted funding supporting the US Boards Advancement Committee and ensuring sustainable financial resources for peacebuilding initiatives.
Working closely with Marketing & Communications and other departments we build a strong philanthropic donor pipeline craft compelling messaging to make our Case for Support and expand Searchs Major Gifts program to enhance our ability to secure and steward high-impact philanthropic contributions. Additionally we ensure that fundraising systems policies and donor management tools are optimized to enable successful philanthropy and long-term donor relationships.
Position Summary
The Officer Market-Level Gifts & Donor Care provides essential support to the Development team. This role plays a vital part in ensuring an efficient donor care function and a seamless donor experience through thoughtful communication attention to detail and proactive engagement.
The Officer also manages a portfolio of market-level donors ($500$999) contributing to the cultivation solicitation and stewardship of these relationships to strengthen donor retention and engagement aligning with Searchs fundraising goals.
Key Responsibilities: Donor Care & Inbox Management
- Monitor the Development inbox daily and maintain an inbox zero practice.
- Triage messages to the appropriate staff or departments.
- Respond to simple donor inquiries using approved templates.
- Log all donor correspondence in Salesforce.
- Serve as the primary point of contact for donor care via email Drift and phone.
Key Responsibilities: Donor Support & Acknowledgment
- Route donor donations to the appropriate stakeholder to prevent duplication and ensure timely allocation.
- Prepare and send thank-you messages for new one-time and monthly donors.
- Manage donor appreciation activities including quarterly thank-you calls and responding to natural disasters.
- Draft and edit donor communications including appeals development updates thank-you letters and special fundraising content (welcome series interest surveys holiday campaigns etc.).
- Send mass communications and manage mailing lists through EveryAction.
Key Responsibilities: Donation Processing & Data Management
- Manage failed payments coordinate refunds and track follow-up and resolution.
- Enter and maintain accurate data in EveryAction and Salesforce to ensure complete and up-to-date donor records.
- Store and track key documentation including donation confirmations acknowledgments and financial/legal records.
- Support ongoing data cleanup and reporting projects.
Key Responsibilities: Market-Level Donor Stewardship ($500$999)
- Manage and cultivate a portfolio of market-level donors developing and executing strategies to identify solicit and steward relationships.
- Collaborate with the Development Programs and Communications teams to gather project information develop offers and draft impact reports for donors.
- Maintain detailed records of donor interactions and moves in Salesforce; prepare regular reports and portfolio updates.
- Support senior leadership donor visits and engagement activities as needed.
Key Responsibilities: Collaboration & Values Integration
- Infuse organizational values into all donor communications and relationships.
- Collaborate across departments to ensure donor care and stewardship are aligned with organizational priorities.
- Perform other duties consistent with the scope of the role.
Competency Behavior Indicators (Knowledge Skills and Abilities)
- Initiate brainstorming or problem-solving meetings. With time in the job develops skills for analyzing and communicating program successes and failures and reports lessons learned to the team and other stakeholders.
- Represents Search at local and international events and meetings for professional organizations vendors partners and funders. Develops skills to independently initiate and maintain relationships with vendors partners and fundersArticulates Search program/project goals and objectives within Search and to external audiences.
- Demonstrates appreciation for diversity of thought. Builds cross-functional relationships with other functional departments.
- Demonstrates ability to be adaptable and willing to confront and change own ideas and preconceptions with the resiliency and flexibility to make changes based on hearing a diversity of thoughts.
- Draft team documents briefing materials and presentations. Articulates program/project objectives and how they fit into a teams goals and/or Searchs mission and adapts to the communications setting.
- Applies standards identifies areas for standardization and coordinates across functions from a multicultural perspective that reflects consideration of diverse cultures various viewpoints and alternative approaches.
- Takes into account the environmental landscape assesses ones own and others viewpoints in their environment and proposes solutions from an ethical perspective.
- Recognize the options available for solving problems conducts analyses and calculates metrics and other technical tools to support informed decision making.
- Conducts Quality Control of team documents briefing materials presentations and systems data. Carefully reviews and checks the accuracy of information in work reports management information systems or with other individuals and groups. Checks the accuracy of ones own and others work. Proactively informs management of potential risks and concerns and suggests effective resolutions.
- Independently prioritizes time to reach deadlines and reaches results of assignments with the ability to accomplish multiple steps with limited to no supervision.
- Remain alert and responsive to any safeguarding risks acquire relevant knowledge and skills that will enable you to promote strong safeguarding practices understand the safeguarding policy and procedures and conduct yourself in a manner consistent with the Safeguarding Policy.
$57002 - $77006 a year
Education and Experience
BS/BA with a minimum of 5 years experience in fundraising donor relations or development operations.
Working Conditions and Physical Requirements
Usual office environment conditions; ability to travel at least 20%.
Type and Nature of Contacts
Interacts with others and handles problem situations with tact engaging periodically as requested.
Supervisory and Budget Responsibility
May supervise one or more interns.
Application Deadline: November 20 2025
As job descriptions cannot be exhaustive the position holder may be required to undertake other duties that are broadly in line with the above key responsibilities.
Only applicants invited for an interview will be contacted. No phone calls please. Please see our website for full details of our work.All Search Employees must adhere to the values: Collaboration- Audacity - Tenacity - Empathy - accordance with these values Search enforces compliance with the Code of Conduct and related policies on Anti Workplace Harassment Protection from Exploitation and Abuse Child Safeguarding Conflict of Interest and Anti-fraud. Search is committed to safeguarding the interests rights and well-being of children youth and vulnerable adults with whom it is in contact and to conducting its programs and operations in a manner that is safe for children youth and vulnerable adults.Search for Common Ground does not and shall not discriminate on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status in any of its activities or operations.View our code of conduct hereand our privacy policy here.
Les descriptifs de pouvant ne pouvant être exhaustifs le titulaire du poste pourra être amené à entreprendre dautres tâches qui correspondent globalement aux responsabilités clés ci-dessus.
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Seuls les candidats invités à un entretien seront contactés. Pas dappels téléphoniques sil vous plaît. Veuillez consulter notre site Web pour tous les détails de notre mission.
Tous les employés de Search doivent adhérer aux valeurs de Search : Collaboration- Audace - Ténacité - Empathie - Résultats. Conformément à ces valeurs Search fait respecter le code de conduite et les politiques connexes sur la lutte contre le harcèlement au travail la protection contre lexploitation et les abus la protection des enfants les conflits dintérêts et la lutte contre la fraude. Search sengage à préserver les intérêts les droits et le bien-être des enfants des jeunes et des adultes vulnérables avec lesquels elle est en contact et à mener ses programmes et ses opérations dune manière qui soit sûre pour les enfants les jeunes et les adultes vulnérables.
Search for Common Ground ne fait pas et ne doit pas faire de discrimination fondée sur la race la couleur la religion (croyance) le sexe lexpression de genre lâge lorigine nationale (ascendance) le handicap létat matrimonial lorientation sexuelle ou le statut militaire dans aucune de ses activités ou opérations.
Consultez notre code de conduite ici et notre politique de confidentialité ici.
Dado que la descripción de funciones no puede ser exhaustiva el titular del puesto puede tener que realizar otras tareas que coinciden en líneas generales con las responsabilidades clave mencionadas.
Sólo se contactará con los candidatos invitados a una entrevista. Se agradece no recibir llamadas telefónicas. Consulte nuestro sitio web para conocer todos los detalles de nuestro trabajo. Todos los empleados de Search deben adherirse a los valores de la organización: Colaboración - Audacia - Tenacidad - Empatía - acuerdo con estos valores Search hace cumplir el Código de Conducta y las políticas relacionadas con luchar contra el acoso en el lugar de trabajo la protección contra la explotación y el abuso la protección de la infancia los conflictos de intereses y la lucha contra el fraude. Search se compromete a salvaguardar los intereses derechos y bienestar de los niños jóvenes y adultos vulnerables con los que está en contacto y a llevar a cabo sus programas y operaciones de una manera que sea segura para los niños jóvenes y adultos vulnerables. Search for Common Ground no discrimina ni discriminará por motivos de raza color religión (credo) género expresión de género edad origen nacional (ascendencia) discapacidad estado civil orientación sexual o condición militar en ninguna de sus actividades u operaciones. Consulte nuestro código de conducta aquí y nuestra política de privacidad aquí.
Required Experience:
Unclear Seniority
Key Skills
- Joomla
- Banking
- BPO
- Barista
- Bpcs
About Company
Search for Common Ground is an international non-profit organization operating in 36 countries whose mission is "to transform the way the world deals with conflict away from adversarial approaches toward cooperative solutions". It is headquartered in Washington, D.C., and Brussels, Be ... View more
