Operations Manager

The Operations Manager provides strong leadership of the operational functions ensuring that the Service Center has the capacity efficiency and cost-to-serve characteristics necessary to meet Summits business objectives and the demands of Summits customers.  Doing so supports Summits business imperative of pursuing profitable growth in every market we serve.  This role will give direction to branch operational functions including Customer Service Representatives (inside sales) Counter Sales Associates and Administrative Associates.  A key responsibility for the Operations Manager is to support the sales team by aligning resources to support sales growth and key initiatives.  Authority is given to use good judgment in order to make it right with specific customer orders to ensure extraordinary customer service is delivered and to maintain Summit service standards.  

Principal Accountabilities: (essential job functions)

Coordination and Supervision

• Provide overall leadership for Service Center Operations.  Lead by example to instill Summit mission and values. 
• Work closely with Solution Center leadership to ensure customer expectations are met. 
• Provide training coaching and accountability for associate performance to achieve overall operational effectiveness.
• Coordinate team and individual metrics setting in alignment with Summits overall business objectives operational initiatives and the market sales plan and budget. 
• Communicate effectively and frequently with all direct reports regarding goals expectations and other work-related issues. Create motivational programs to support gains in key performance metrics.  

Financial

• Review financial data and reporting related to key metrics including sales activity customer contact and follow-up frequency quoting activity gross margin pricing inventory overstock and dead stock turns and customer satisfaction data (NPS) making recommendations in line with driving sales performance reducing cost-to-serve and maximizing gross margin.
• Determine actions necessary to optimize inventory in a way that corresponds to market conditions and sales forecasts.
• Oversee budget management related to local operational activities including headcount company assets maintenance and repair and third party contracts.
• Identify and implement expense reductions where appropriate. Coordinate with Operations team on facility and equipment maintenance/repairs upgrades.  Ensure cost saving activities are in place for office expenses.

Best Practices

• Improve processes and policies in support of organization goals.  Formulate and implement departmental policies and procedures to maximize efficiency and output.  
• Identify and deliver process and productivity improvements through enthusiastic leadership of quality programs such as Lean and 5S.
• Emphasis should be on leveraging operational functions in innovative and creative ways that provide measurable value to customers.

Human Resources

• Participate in hiring training disciplining rewarding and terminating team members.  
• Coordinate associate development in key developmental areas including sales skills product knowledge systems proficiency and understanding of and compliance with Summit Way processes and procedures.
• Prepare for future growth through robust participation in Summits succession planning process.

Sales Marketing and Customer Service

• Work with local sales leadership to establish market and customer strategies that drive profitable share growth and participate in sales presentations of Summits operational capabilities to key customers.  
• Ensure timely and accurate information in response to customer requirements challenges issues and information requests.  Resolve customer concerns as efficiently and effectively as possible.    

 
Strategic Input

• Based on analysis of performance metrics give input on capital spending decisions related to operational and supply chain optimization.  
• Make recommendations to leverage operational functions in innovative and creative ways that create competitive advantages and provide additional revenue streams for Summit.

Qualifications :

• 5 years or more of proven successful experience in inside sales operations or comparable position with Summit or a similar organization.
• Experience successfully leading in a matrix-managed organization.  Demonstrated ability to manage develop and motivate teams.  
• Ability to recommend and implement timely strategic decisions based on solid analysis and key performance metrics.
• Demonstrated competency in driving process improvements.  Experience with Lean 5S or Six Sigma preferred.
• Highly effective user of ERP systems (preferably SAP) and BI tools.
• Strong customer service orientation both external and internal.
• Proven track record of systematically recruiting and developing talent in organizations.
• Unwavering commitment to Summit values and mission.
• Positive whatever it takes attitude toward work and career with Summit.

Beneficial Skills and Experience

• Bachelors degree in Supply Chain Industrial Distribution Business Finance or equivalent.
• Previous successful experience in SAP.  
• Extensive familiarity with Summits suppliers and knowledge of products purchased by Summits customers.
• Completion of Bronze Silver or Gold of the National Association of Electrical Distributors Education Program (EPEC).
• Significant customer service experience in the electrical distribution industry. 
   

Additional Information :

Not sure if this position is right for you Click here to submit your information to our recruiting team.  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process please contact our lead recruiter at x 1224.  Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time with or without cause or notice.  Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.

Remote Work :

No

Employment Type :

Full-time