Guest Service Associate F&B
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Responsibilities
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management
People Management
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad to ensure maximum cooperation productivity morale and guest service.
Operational Management
- Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware glassware silverware from the guest table and re-set the table for the next arrival
- In the absence of the Food & Beverage Supervisor ensure to take guest orders advice guests on specials menu options.
- Ensure to be familiar with the property lay out fire exits and elevator locations.
- Report any equipment malfunction emergency situations or suspicious persons to the Food & Beverage Supervisor.
Qualifications :
Knowledge and Experience
- Secondary / High school education / Hotel Management Degree
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- No experience is required
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Electro Mechanical
- General Insurance
- AECOM
- Export Sales
- Accident Investigation
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
