Customer Care Specialist Italian Speaker

We currently have an exciting opportunity for a Customer Care Specialist Italian Market to join our B2C Team in Barcelona.

Youll be at the heart of our operations for the Italian market ensuring students have an outstanding experience from the moment their booking is confirmed. Working closely with Sales Student Support Summer Camps Operations and Finance teams playing a key role in keeping our admissions processes smooth efficient and student-focused.

What Youll Do

• Serve as the main point of contact for direct clients after their booking is confirmed
• Enter student information into our booking systems accurately and efficiently
• Confirm bookings within our 24-hour policy (48h during high season) including invoicing booking confirmation and visa letters when needed
• Support customers with any enquiries before their arrival via phone or email
• Collect payments and all necessary pre-arrival information such as parental consent forms travel details and insurance following up as needed
• Build and maintain a high level of trust with customers
• Help clients navigate and understand our student portal
• Manage complaints and liaise with management for escalations
• Assist with extensions and check availability for summer camps and adult courses if necessary
• Collaborate closely with Sales Customer Care Operations Schools and Finance teams

Qualifications :

Skills & Experience Youd Bring

• Experience in Customer Service and/or Admissions ideally in travel tourism or language education
• Proficient in Microsoft Office Suite
• Native-level Italian and strong English; additional languages are a plus
• Sharp analytical and problem-solving skills to drive results
• Ability to prioritise tasks and manage high-volume communications
• Excellent written and verbal communication
• Customer-centric mindset

What Makes You Shine

• Passionate about delivering exceptional customer care
• Detail-oriented with strong organisational skills
• Clear communicator able to set goals and timelines
• Culturally sensitive and adaptable
• Positive flexible and resilient under pressure
• Skilled at resolving customer issues diplomatically and effectively

Additional Information :

What We Offer You

• Exciting varied tasks with the chance to grow a wide range of skills in an international company.
• Creative rewarding work where your impact is visible
• A dynamic stimulating and fun work environment
• Join a talented international team full of energy and expertise
• Autonomy in your role with regular collaboration across other markets.
• Unlimited tea & coffee to fuel your day. Free breakfast on Mondays and fresh fruit on Thursdays!
• Discounts on medical insurance 
• Permanent Contract - full-time position. 
• Start date: ASAP

Our Office

You will be based in our fantastic Eixample office in Barcelona surrounded by a wide selection of restaurants and shops. Our diverse team along with our dynamic and youthful work environment makes working at Kaplan a truly empowering experience.

If you meet the requirements and are interested in this position please submit your application in English (résumé) along with a cover letter and your preferred salary range. 

Diversity and inclusion are important to us and were constantly working to improve these aspects. At KLG and all our brands we dont just accept our differences we fully support and celebrate them.
Were committed to equal opportunity employment regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender or gender identity or expression. We strive to be an equal-opportunity workplace.

Remote Work :

No

Employment Type :

Full-time