Coordinator, Operations Support Rock Dental Brands

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

The Coordinator Operations Support plays a vital role in supporting the day-to-day administrative and operational functions of the procurement facilities and IT departments. This role ensures timely ticket triage vendor communication and case coordination while acting as a backup resource for Dentira-related tasks. By overseeing day-to-day workflows and supporting documentation reporting and issue tracking this role frees up Procurement and Facilities Managers to concentrate on onsite initiatives and new clinic builds.

Job Responsibilities:

Facilities Coordination

• Triage incoming facilities tickets to categorize and dispatch facilities-related service tickets (HVAC plumbing janitorial etc.) if needed. Obtain required information from the clinical teams to properly address the concern.

• Coordinate and schedule repairs and maintenance with clinic schedules.

• Schedule and follow up on preventive maintenance tasks and recurring inspections.

• Track work order status and clinic and vendor response time.

• Maintain vendor contact lists service logs and documentation for regulatory compliance.

• Assist with facilities logistics and project management for new clinic openings relocations or closures.

• Assist in evaluating vendor performance and maintaining documentation on service quality pricing compliance and issue resolution history.

• Support lease tracking by maintaining reports and monitoring upcoming contract expirations.

Equipment Coordination

• Support Equipment Manager by triaging incoming equipment tickets and route to appropriate team members and/or facilitate resolution of tickets with certain service providers.

• Maintain x-ray and other equipment inventory.

• Point of contact for iTero scanner support with Invisalign.

• Project coordinator for Equipment team including x-ray installations.

• Manage vehicle fleet.

Account Management

• Account Manager for radiation detection medical waste pest control lawn care HVAC maintenance etc. to ensure high quality service is delivered timely and billed correctly.

Procurement Support

• Analyze and report on spend by account and vendor to identify cost savings opportunities.

• Triage incoming procurement tickets and route to appropriate team members as needed.

• Submit purchase orders as needed in Dentira for procurement facilities and equipment.

• Serve as a backup resource for Dentira ticketing user access and issue tracking.

• Maintain reports on supply utilization and spend analysis.

Administrative & Reporting Tasks

• Compile and distribute weekly or monthly operations report.

• Track and analyze vendor performance metrics (SLA adherence service frequency spend etc.)

• Assist in maintaining documentation such as SOPs vendor agreements licenses and forms.

• Support internal audits and compliance reviews.

Qualifications

• 2 years of experience in operations support procurement facilities or administrative coordination (healthcare/dental industry preferred)

• Strong communication and organization skills

• Experience with procurement platforms (Dentira preferred) Excel/Google Sheets and ticketing systems

• Ability to multitask prioritize and follow through in a fast-paced environment

• Comfortable communicating with vendors and clinic team members

At Rock Dental Brands youll join a fun mission-driven team that truly cares about our patients and each other.

We offer:

• Competitive pay

• Career growth opportunities

• Complimentary orthodontic treatments for you and your family

• Flexible health insurance options & Employee Assistance Program

• Paid time off and holiday pay

• 401(k) with company match

• A supportive family-like culture that celebrates teamwork and patient care