Community Housing Officer

Ipswich - UK

Yearly Salary: £ 37280 - 44075

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Babergh and Mid Suffolk District Councils
Address: Endeavour House 8 Russell Road Ipswich Suffolk IP1 2BX
Salary: 37280 - 44075 per annum (pro rata for part time)
Hours: Full Time 37 hours per week
Contract: Fixed Term or Secondment opportunity for 12 months

This role is open to full time part time and job share applications all of which will be assessed equally.

Join our team

We are looking for aCommunity Housing Officerto join our Housing Managementteam.

If you share our valuesand our motivation to make a difference for our residents clients and communities we would love to hear from you.

About the role

Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe secure and supportive living environments for all Council tenants and leaseholders.

The Housing Service has just been restructured and you will have a patch of properties that you will be fully responsible for taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction.

Key Responsibilities

manage new lets tenancy agreements and conduct home visits
welcome new tenants and provide necessary information and support
ensure communal spaces are safe clean and action hazards identified
maintain compliance with housing regulations and standards
support tenants with housing issues and provide advice on housing options
investigate anti-social behaviour and resolve disputes
drive up tenant satisfaction by actively listening to concerns and providing timely solutions
serve as an ambassador for the organisation promoting our values
collaborate with partner agencies to problem solve sustain tenancies and create communities

About you

To be successful you will hold be working towards or will be committed to completing the CIH Level 3 qualification in Housing Management.

You will also:

demonstrate passion to deliver a quality customer and housing service
enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction
have knowledge of housing management anti-social behaviour health and safety for residents and working within local communities
have ambition to succeed and be proud to represent the Councils
thrive on performance and exceeding personal targets and objectives
be flexible to meet service demands and competent with using ICT
enjoy working collaboratively with colleagues to problem solve

A Full driving licence and access to a car is essential to be able to conduct home visits.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live work visit and invest in.

We serve around 200000 residents across our two districts and are well known for our collaboration and partnership working across public private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work with:

60 conservation areas
two National Landscapes
many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package including:

Generous leave entitlement (26 days a year rising to 31 days after 5 years).
Competitive Local Government Pension Scheme.
Wellbeing Support and Employee Assistance Programs.
Private Health Care Options.
Electric Vehicle Salary Sacrifice Scheme.
Paid volunteering days.
Flexible and hybrid working arrangements (Business needs permitting).
Great learning and development opportunities.

For more information visit ourEmployee Benefits page.

Our ways of working

We believe work is what we do not just where we go.

We work in a hybrid way with a mix of office home and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration helping our teams to thrive.

We are committed to equality diversity and inclusion providing opportunity and ambition for all supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion about this role please contact Lou Bird by either callingor emailing or contact Aimi Myhill by either calling or emailing

Please read theCommunity Housing Officer JD and PS before applying for this job opportunity.

Closing date: 5.00pm Thursday 04 December 2025.

How to apply

Please ensure your:

application form is fully completed including employment and education history
supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Required Experience:

Unclear Seniority

DescriptionBabergh and Mid Suffolk District CouncilsAddress: Endeavour House 8 Russell Road Ipswich Suffolk IP1 2BXSalary: 37280 - 44075 per annum (pro rata for part time)Hours: Full Time 37 hours per weekContract: Fixed Term or Secondment opportunity for 12 monthsThis role is open to full time part...