Vendor Support Specialist
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Job Location:
Michigan, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. Theres a seat at our table for you...
Are you a customer service ace with a keen eye for detail Do you thrive on solving complex puzzles and building strong professional relationships
Join our dynamic Finance team as aVendor Support Specialistand play a vital role in ensuring smooth operations and strong partnerships with our vendors. This isnt just about processing; its about being an investigative problem-solver and the primary point of contact for our valued partners.
What Youll Be Doing to Make an Impact
You will be theherowho keeps our vendor relationships strong and our payment systems running flawlessly. Your day-to-day will involve:
Act as the primary liaison building and nurturing trusting relationships with external vendors and internal stakeholders.
Dive deep into complex payment discrepancies and disputes using your sharp investigative skills to perform root-cause analysis and negotiate swift fair resolutions.
Strategically manage and resolve urgent credit hold situations to protect our supply chain and maintain operational continuity.
Serve as a frontline guardian identifying and escalating potential vendor risks (red flags) or complex operational issues to leadership.
Leverage vendor metrics and data awareness to proactively identify process improvements and areas requiring detailed analysis.
Train new system users including internal team members and vendors ensuring everyone is equipped for success on our platforms.
Serve as the critical communication hub between Stores and Vendors for resolving Direct Store Delivery (DSD) invoice discrepancies.
Your Work Schedule & Flexibility
Hours:Monday through Friday 8:00 AM - 5:00 PM (Standard Business Hours).
Modern Hybrid Model:Enjoy the best of both worlds with a flexible schedule:4 days in the office 1 day working from home.
What Youll Bring to Our Team
We are looking for a motivated professional ready to take ownership and elevate our vendor support experience.
Experience:A minimum oftwo (2) yearsin a high-volume customer service Accounts Payable or similar financial support role.
Education:High School Diploma or equivalentrequired.
Exceptional ability to compare analyze and spot non-standard situations or discrepancies within invoice data.
Superior ability to communicate clearly and professionally (in writing and verbally) to build and maintain strong vendor and internal relationships.
Highly self-directed organized and skilled at setting priorities and managing a demanding workload.
Basic understanding of arithmetic order of operations and the core principles of accounting/financial processes.
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU MATTERS TO US!
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age status as a protected veteran or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Gordon Food Service is a prominent family-owned food distributor in Grand Rapids, MI, serving restaurants, healthcare, and schools.
