Vendor Support Specialist

Position Summary:

The Vendor Support Specialist responds to vendor inquiries and resolves vendor payment disputes.

What you will do:

• Manages vendor disputes and assists with dispute resolution while providing excellent customer service

• Performs research and resolves advanced discrepancies.

• Investigates and responds to vendor issues - payment inquiries payment discrepancies

• Responds to and resolves urgent credit hold situations

• Escalates vendor risk (red flags) and status to leadership where necessary

• Awareness and understanding of vendor metrics to identify situations requiring action or further analysis.

• Communicates with internal/external customers and vendors

• Trains new system users including vendors and internal GFS employees and provides support

• May serve as the main contact between Stores and Vendors for Direct Store Delivery (DSD) Invoice Discrepancy Processing.

• Performs other duties as assigned

When you will work:

• Monday through Friday 8:00am - 5:00pm.

• Hybrid Work Schedule: 4 days in office 1 day from home.

What you will bring to the table:

• Two or more years of customer service accounts payable experience or similar.

• High School Diploma required.

• Knowledge of principles and processes for providing customer service

• Basic math skills (arithmetic and simple addition/subtraction ordering etc).

• Comparing analyzing coordinating copying etc. and ability to recognize non-standard situations / discrepancies with invoices

• Reading (standard) writing (business email) speaking (basic conversational)

• Customer service and relationship building

• Self directed organized and able to make prioritization assessments.

• Finding and locating details on a computer using mouse etc.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age status as a protected veteran or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.