Financial Crime Senior Manager, Delivery

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London Cardiff or UK Remote 89300 - 112900 Benefits

Our Financial Crime Operations Team

Our Financial Crime Operations team is the shield and the engine of Monzo. Were a collective of investigators analysts and operational leaders who are driven by our mission to earn and keep our customers trust support Monzos safe growth and contribute to building a safer society.

We manage enormous scale and complexity from real-time transaction monitoring to complex regulatory reporting all while staying human and customer-focused. We operate with a high degree of accountability constantly iterating on our processes and thriving on the fast pace of change. When you join Financial Crime Operations youre not just joining a function; youre joining a crucial partner in Monzos growth ensuring we expand safely and sustainably.

Due to an internal move were looking for a Senior Manager to own the most complex high-impact changes across our Financial Crime Operations team. This isnt just about managing projectsits about transforming how we deliver embedding new ways of working and making sure our global expansion is supported by an operation thats rock-solid and regulator-ready.

Reporting to our Director of Financial Crime Operations youll be the central driving force turning strategic vision into operational reality especially as we stand up our European operating model.

Youll play a key role by

• Deliver the successful execution of our most critical Financial Crime Operations initiatives sitting at the intersection of Strategy Regulation and Operations.
• Define manage and execute the Financial Crime Operations delivery roadmap ensuring strict alignment with Monzos wider strategy and regulatory commitments.
• Lead the delivery of the new EU Operating Model for FinCrime adapting UK processes to seamlessly support EU obligations across multiple jurisdictions.
• Drive large-scale operational transformation including outsourcing changes and continuous improvement initiatives to build a more robust and scalable function.
• Champion and embed a culture of ownership empowerment and continuous improvement across the team.
• Establish and maintain best-in-class governance for planning tracking reporting and realising benefits from our programmes.
• Ensure timely accurate and transparent communication of progress risks and dependencies to senior leadership.
• Build deep trusted relationships with Directors and Executives across Risk Compliance Product and Operations.
• Act as the voice of Financial Crime Operations in bank-wide forums influencing prioritisation and ensuring delivery needs are met.
• Resolve complex conflicts and align stakeholders across multiple functions and jurisdictions for successful delivery.
• As we continue to build this role will take on people leadership responsibilities of a small team of Delivery Managers responsible for large-scale cross-functional FinCrime programmes.

Wed love to hear from you if

• You have a proven track record of leading and delivering significant large-scale operational transformation programmes within regulated financial services.
• You have a deep working knowledge of Financial Crime Operations regulatory requirements and the challenges of designing and implementing global or multi-jurisdictional operating models.
• You are an exceptional change leader who can demonstrate how youve influenced cultural and behavioural shifts not just structural ones.
• You can effortlessly translate an ambitious strategic vision into a practical operational execution plan.
• Your communication and stakeholder management skills are outstanding allowing you to operate credibly and confidently at Director and Executive levels.
• You thrive when managing high-risk high-profile regulatory delivery programmes.
• You have experience managing people and co-ordinating work across a team.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

89300 - 112900 share options.

This role can be based in our Cardiff or London office or distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Application stage
• Recruiter call
• Full Loop interviews including Values Leadership & Technical

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-AD2 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage